QUALIFICATIONS Education High School diploma or equivalent One year public food service training Experience/Skills One year public food service & commercial food preparation experience Understands public customer relations and communicates with the public in a professional, courteous, and helpful manner Maintains current and on-going working knowledge of food preparation Demonstrates the ability to follow standardized recipes Possesses positive, effective communication skills Coordinates skills to accomplish more than one activity at a time ServSafe Certification preferred Required Licenses/Certifications CPR Working Conditions ROUTINE RESPONSIBILITIES Behavioral Expectations Consistently complies with established Behavioral Expectations Customer Service Greets customers with a positive reflection of the services provided to make the visit pleasant and accommodating Prepares all equipment for the service of the meals including steam table, beverage area, cash register, salad bar area, tables and seating, and tray set-up station when assigned to cafeteria Places dishes, silverware, hot and cold foods, baked goods, beverages, desserts, condiments, and salad bar foods in the units in a timely manner to meet the hours of service for the cafeteria when assigned to cafeteria Serves food cost effectively and with attention to predetermined portioning to all customers equally 100% of the time Keeps all areas of the department clean and attractive Product Compliance Performs dishwashing services accurately and without delay to within appropriate time frames Maintains dish machine and pot and pan area in clean, sanitized conditions at all times Reviews menus and assembles food/supplies as needed for daily preparation Follows standardized recipes and maintains established policies and procedures, standards and practices in food preparation to achieve department goals and objectives Prepares specialty items for special functions as directed that are appropriate for the function Prepares food items for the cafeteria and for Meals on Wheels that are attractively presented and that allow for variety as directed to promote customer satisfaction and sales Places stock in correct area and reports any outages and shortages to management immediately Washes pots and pans with correct sanitizing techniques 100% of the time Sweeps and mops floors thoroughly Receives and stocks storage areas Assists in care and maintenance of department facilities and equipment supplies as directed Follows established department policies, procedures, objectives, quality assurance, safety, environmental cleanliness, and infection control 100% of the time Assists in closing department to ensure safety and security of the area with 100% compliance to procedures Therapeutic Compliance Correctly assembles meal trays according to diet requirements 100% of the time Is knowledgeable of meal services for general diets, therapeutic diets, pediatrics, geriatric, and nursing mothers Maintains consistent awareness of therapeutic diets by the study of the current diet manual and attending in-service education on therapeutic needs Reads and modifies menus correctly 100% of the time Assembles trays on the assigned trayline position involving duties such as placement of hot and cold beverages, loading food carts in the correct room order, delivering meal carts to the correct units, retrieving cards, etc.
Keeps patient cardex current when taking messages and orders from the nursing units Prepares nourishment according to therapeutic needs Prepares accurate counts for items needed for trayline services and prevents delay in service 100% of the time Food Service Sanitation/Safety 100% compliance with all Hazard Analysis Critical Control Point (HACCP) and sanitation regulations Prevents injury by following all safety regulations Practices infection control procedures per policy Follows sanitation procedures of the department as governed by State, Federal, and HACCP regulations Documents required cleaning/temperature monitoring and reports variances to the supervisor/director.
Other Responsibilities Maintains temperature charts, cafeteria meal count, and money count daily Prepares monies in par values daily and requests change in whole forms per accounting policy Secures cash register when leaving area Maintains cafeteria furniture in good condition Maintains starter station for tray line Accepts all other duties as assigned Varies as needed Varies as needed