Job Requirements
The Epic Applications Analyst III provides advanced support in the design, implementation, optimization, and support of Epic Electronic Medical Record (EHR) system across the Health First Integrated Delivery Network (IDN). The Epic Applications Analyst III serves as project leader, collaborating with clinical, operational, and technical teams to ensure Epic systems are aligned with business needs and regulatory standards.
The Epic Applications Analyst III drives performance improvement through data reporting, advanced configuration, and proactive system enhancements, ensuring reliable, secure, and user-friendly application functionality. PRIMARY ACCOUNTABILITIES 1. Leads implementation projects for the EHR, and system optimization efforts to improve overall efficiency, and end-user experience. 2.
Conducts complex system configurations and supports advanced troubleshooting to ensure system stability, performance, and usability of Epic applications by end-users. 3. Delivers end-user training and creates comprehensive documentation to ensure proper system usability and overall support knowledge sharing across teams. 4. Develops and manages dashboards, reports, and extraction of data to remain aligned with organizational, and clinical reporting requirements. 5.
Partners with cross-functional teams manage major EHR upgrades, requests for enhancements, testing cycles, and change management initiatives to drive performance improvement. 6. Provides oversight to ensure compliance with all applicable Healthcare regulations such as: Health Insurance Portability and Accountability Act (HIPAA), The Joint Commission (TJC), and Health First policies and procedures. 7. Serves as an escalation point for junior analysts, and SME for complex issues and incidents in Epic, while providing guidance and resolutions to the applications team. 8.
Provides insight and recommendations to Epic Applications leadership regarding strategies, performance metrics, and long-term system sustainability and improvement opportunities. Work Experience
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Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field. • Work
Two (2) years of experience in EHR support role or Healthcare IT. •
- None Page 2 of 2
- Certification: Accreditation in required specialty prior to start date and maintained.
- Work Experience In Lieu of
High School Diploma and an additional two (2) years’ experience in EHR support role or Healthcare IT. • Skills/Knowledge/Abilities: o Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint. o Intermediate knowledge of Epic modules and configuration tools. o Strong ability to resolve problems effectively, and in troubleshooting issues. o Understanding of Healthcare workflows, operationally, and clinically. o Ability to communicate technical concepts to non-technical users. o Strong organizational skills, and ability to manage multiple tasks at once to meet departmental needs.
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Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field. • Work
- Four (4) years of experience in Epic EHR support role or Healthcare IT.
- Certification: Relevant Healthcare Technology Certification(s): o Certified Healthcare Technology Specialist (CHTS). o Certified Associate in Healthcare Information and Management Systems (CAHIMS). o Certified Professional in Healthcare Information and Management Systems (CPHIMS). o Any other relevant certification(s) in Healthcare Technology. PHYSICAL REQUIREMENTS
- Majority of time involves sitting or standing; occasional walking, bending, and stooping.
- Long periods of computer time or at workstation.
- Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
- May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks.
- Workspace may vary from open to confined.
- May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.