Full employer posting
JOB PURPOSE & MISSION Provides excellent customer service during the patient access/intake process, executing patient access through the continuum of the revenue cycle that supports efficiency, cost reduction, and service improvement. Performs duties according to established hospital procedures for the age population served, as defined in the department’s scope of service. Essential Job Functions include, but are not limited to: 1.
Facilitates patient safety with accurate and timely patient identification. Follows all policies and procedures to accurately identify the patient. Prior to applying the patient’s armband, reviews all patient identifying data on the armband with the patient.
Does NOT apply armbands that are not correct. Replaces armbands when a discrepancy had been identified and corrected. Documents on appropriate form any variation from normal process. 2.
Timely, accurately and consistently completes the patient access process for pre-registration based on the patient’s identified needs at the time service is rendered. Conducts a confidential and professional interview with patients or the patient’s representative and completes pre-registration accurately. Patient access functions are completed timely, promoting patient safety and minimizing patient delays.
Initiates quick registration processes in the ER upon request of the clinical staff, when the patient’s care is deemed emergent or urgent. Promptly performs initial quick registrations on targeted patients as soon as possible. Follows all Emergency Medical Treatment and Labor Act (EMTALA) regulations.
Registers patients to the correct location and bed according to information obtained from the nursing supervisor, patient’s nurse or ED charge nurse. Maintains an overall error rate at or below 5%. 3. Performs all other duties as assigned .
JOB REQUIREMENTS Experience Required: Prior experience in Patient Registration in a healthcare environment (Medical Assistant certification, LPN licensure, EMT certification, or completion of Nursing Fundamentals may be substituted for experience, as approved by department management) Education Required: High School diploma or GED Preferred: Higher education Certifications & Licensure Required: CPR certification Special Skills or Knowledge Required: Must possess intermediate computer skills with experience in Windows, Excel, Word and Outlook Must be able to enter data using a computer with multiple applications Excellent telephone and communication skills Must possess basic knowledge of medical terminology HIPAA & SAFETY REQUIREMENTS HIPAA - Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records without limitation both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality data, patient financial information, patient billing 3rd party, patient related complaints, information related to patient location, religious beliefs and/or public health records.
SAFETY - Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, administers/collects medications/blood order, transports/monitors or observes patients with infusion pumps, and monitors clinical alarms.
PERFORMANCE CRITERIA & STANDARDS Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job. Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community. Takes initiative in living our Everyday Excellence values and vital signs.
Takes initiative in identifying customer needs before the customer asks. Participates in teamwork willingly and with enthusiasm. Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
Keeps customers informed, answers customer questions and anticipates information needs of customers. Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines. Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
Maintains accurate and reliable patient/organizational records. Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts. Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high. Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
Upholds the ethical standards of the organization. Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance. Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
Initiates or redesigns to continuously improve work processes. Contributes ideas and suggestions to improve approaches to work processes. Willingly participates in organization and/or department quality initiatives.
Cost Management - Employee demonstrates effective cost management practices. Effectively manages time and resources. Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
Consistently looks for and uses resource saving processes. Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices. Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
Employee proactively reports errors, potential errors, injuries or potential injuries. E mployee demonstrates departmental specific patient and employee safety standards at all times. Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.