Monday-Friday, split shift 11am - 7:30pm (cross over for 1st & 2nd shifts); may require off shifts and weekends during emergency. Responsible for supporting the Environmental Services (EVS) Director in the oversight and day-to-day facilities' EVS Department operations. The Operations Manager successfully coordinates and directs all operational activities as directed by the EVS Director and the THOMAS JEFFERSON UNIVERSITY HOSPITAL Administration.
The Operations Manager works collaboratively with all levels of leadership teams at THOMAS JEFFERSON UNIVERSITY HOSPITAL and within the Health System, as directed. Develops and implements effective cost reduction plans and implementation processes that support THOMAS JEFFERSON UNIVERSITY HOSPITAL EVS goals, objectives, strategies, policies, and procedures. Ensures productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction.
Ensures the EVS Director and THOMAS stakeholders are kept abreast of issues or problems impacting program efficiencies and effectiveness. Develops and trains talent to ensure program quality, sustainability, long-term growth, and development.
Job Duties Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Works under the leadership of the EVS Director, managing the day-to-day operations of the EVS department and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas.
Provides operational and technical support to the EVS Director in support of THOMAS JEFFERSON UNIVERSITY HOSPITAL stakeholders and EVS managers and colleagues in support of the overall management of EVS programs. Keeps EVS Director informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits as assigned. Meets with direct reports and staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues and to encourage open dialogue for suggested process improvements.
Develops and administers Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for EVS. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies. Interviews, hires, trains, appraises, counsels, and supervises staff as directed; handles disciplinary actions.
Reviews and approves expense reports and holds direct reports accountable to THOMAS JEFFERSON UNIVERSITY HOSPITAL policies and procedures. Reviews hiring justifications to ensure financial cost saving merit. Ensures timely completion of annual performance appraisals as assigned by the EVS Director; addresses associate problems and issues related to their work or environment.
Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted.
Manages multiple projects and tasks in a fast-paced environment and possesses the ability to adapt to change. Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes. Participates in various THOMAS JEFFERSON UNIVERSITY HOSPITAL committees.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the THOMAS JEFFERSON UNIVERSITY HOSPITAL’S Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction. Assures that there are ongoing effective quality improvement programs within the department, inclusive of the cleaning, safety and infection control in the appropriate areas of the hospital.
Ensures safe conditions and procedures are followed at all times to create a safe working environment for all Environmental Services colleagues. May handle additional duties and responsibilities as needed or assigned.
High School Diploma/GED 3 years Experience in institutional management, hospitality with progressive experience in the field of Housekeeping and Environmental Services. Ability to work effectively in a diverse, collaborative, and team-oriented culture. Ability to develop methodologies for collecting and analyzing relevant data; to audit program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement.
Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization. A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of THOMAS JEFFERSON UNIVERSITY HOSPITAL.
Skills and experience in Microsoft Outlook, Excel and Powerpoint.
Bachelor’s Degree CHESP - Certified Healthcare Environmental Services Professional - American Hospital Association Additional Qualifications Physical Demands Lift over 50 lbs. Push/pull up to 140 lbs. Carry 80 lbs. short distances.
Frequent standing/walking, squatting, kneeling, crawling, climbing and reaching overhead.
Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Work Shift Workday Day Worker Sub Type Regular Employee Entity Albert Einstein Medical Center Primary Location Address 5501 Old York Road, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value.
Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.
Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance. For more benefits information, please click here