Food Service Meal Concierge

• US:NV:Carson City SMC Dietary Services Full Time Variable Shift Summary
• Responsible for patient meal tray delivery, operating computerized meal service systems to secure patient room service orders, nourishment reporting, and managing patient meal service exception transactions. Qualifications
• Required o High school diploma or equivalent o Minimum of one-year food service experience Preferred
• Experience in a healthcare environment, working with modified diets, familiar with kitchen sanitation/safety standards and regulatory guidelines
• ServSafe Certified
• Computer Literate

o Utilizing computerized systems for ‘Room Service’, assists patient in menu selection and accurate meal choice according to patient diet. Inquiries and records food aversions when completing menus with the patient. Archives information in the on-line system o Checks meal trays for accuracy and sets up with/for patient.

Collaborates with others for an efficient flow of service on the meal line. o Provides meal tray delivery in a timely manner Verifies delivery of food tray to patients ensuring that all patients are provided a meal or accounted for meal refusal. o Follows patient identification protocol when collecting information, entering menus, and delivering food. o Supports patient satisfaction and the improved ‘Patient Experience’.

Is active in performance improvement activities related to customer service. o Displays a patient comes first attitude. Seeks patient input. Empathizes with patients and proactively seeks resolution to their concerns. o Communicates patient information to dietitians, nursing, and/or kitchen production staff when a patient need is perceived. o Accomplishes routine and priority tasks.

Anticipates projects and seeks out other department members for direction to assure project runs smoothly. o Performs other related duties as assigned