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Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Analyzes business unit(s) operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities.
Enhances the organization by driving the evolution of customer-oriented, cost effective, and integrated business solutions. This position works onsite in Boone, North Carolina.
1. Actively participates in the evaluation of systems to ensure standardization across the health system based on best practices and regulatory compliance. Participates in designated committees to develop an understanding of and facilitate business and clinical needs for technology.
Collaborates with organizational project teams to ensure system development and implementation supports best department practices and workflow efficiency. 2. Analyzes user requirements, procedures, system capabilities and issues to automate processing or to improve existing system flow by working directly with departments within the organization to understand business processes, analyze current operational procedures, identify and resolve issues, and learn specific system requirements and specifications. 3.
Collaborates with IT support to provide exemplary customer service to all business units. 4. Ensures that new/revised software produces desired results by testing its functionality, directing end-user involvement in testing and piloting with end-users to include the creation/revision of test scripts. 5. Interfaces with external vendors to support the implementation and development and delivery process. 6.
Maintains solid technical competence of assigned customer systems while understanding the integration and interaction of all supported systems. Improves work processes by applying standard methodologies for business and clinical. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business unit(s) supported to enhance the enterprise's competitive edge. 7.
Participates in implementation of new and updated technology projects throughout the organization. 8. Participates in the problem management process to include reporting defects/problems, performing simple diagnostics to either resolve issues or obtain diagnostics to assist in investigating and resolving problems. 9. Reviews computer system capabilities and workflow to determine if requested application or modification is possible within existing systems. 10.
Translates high level business requirements into functional specifications and educates the IT organization on the direction of the business. Assists in the business process redesign and documentation as needed for new technology. Prepares educational/ instructional materials (system documentation, workflow/ program flowcharts) to document business processes and system information.
Other Information Education
• Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience). Licensure/Certification
• No licensure or certification required. Professional Experience
- If a Bachelor's degree: Two (2) years of experience as a business analyst or project manager.
- If an Associate's degree: Four (4) years of experience as a business analyst or project manager.
- If a High School diploma or GED: Six (6) years of experience as a business analyst or project manager. Knowledge/Skills/and Abilities
• Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously.
Highly responsive to internal customers. Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: ISD Affiliate Support Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $28.87 - $41.50 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work
Day Job Location of Job: US:NC:Boone Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities.
Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.