IT Business Application Analyst II acts as a liaison between IT and other departments, vendor representatives and primary end users Engages other teams in completing work efforts and understands end-user workflows and processes. This position provides ongoing support, enhancements and maintenance to system in production. Prioritize and implement requested changes to the system(s).
Investigate end users' preference while making build decisions. Review and test updates to system(s) by executing test plans/scripts for end user acceptance and integrated testing. Follow established department policies and procedures including change control processes for the system.
Basic understanding of ITIL processes with regard to build, enhancement, and maintenance of application systems. Troubleshoot problems and questions from end users along with recommending and/or implementing corrective actions or solutions. Maintains comprehensive and accurate build, support and troubleshooting documentation for applications, databases, master files and batch jobs.
Receives cross-training to ensure backup support for applicable applications. Responsible for timely management of all assignments, including ticket management and maintaining an up to date status in tracking system. Ability to estimate own work giving timelines for assignments or as part of a project.
Works under the direction of more senior analysts Analyst II will complete other duties as assigned. The Analyst II is required to mentor and provide guidance to other Business Applications Analysts.
High school diploma or equivalent required, Associate's degree preferred. Two years IT experience if no degree required. Healthcare experience preferred, skilled in Microsoft Office products and strong communication skills, both oral and written, required.
Licenses and
Certifications for this position: Epic Ambulatory Epic MyChart Epic CareEverywhere Work
Day On Call: No Weekends: No
No Travel Shift Details: 8a-5p City/State: Johnson City, TN Location: Ballad Health Corporate