IT Project Management Office Program Manager

Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: IT Project Management Office Program Manager Location: Dallas - Shared Services Additional Posting Details: Monday - Friday 8:00 am - 5:00 pm

Duties/Responsibilities Establish, operate, and continuously improve IT PMO governance, standards, templates, methodologies, and reporting routines. Lead the intake, evaluation, prioritization, approval, and sequencing of technology initiatives in alignment with organizational strategy, risk, value, and available capacity. Maintain an integrated portfolio roadmap and oversee program plans, schedules, milestones, budgets, risks, issues, dependencies, decisions, and benefits.

Facilitate portfolio governance meetings and prepare concise dashboards, executive briefings, recommendations, and decision materials. Partner with IT and business leaders to define scope, outcomes, ownership, success measures, and delivery expectations. Coordinate resources across concurrent projects and identify capacity constraints, competing priorities, and delivery conflicts requiring leadership action.

Provide program-level leadership for complex, cross-functional initiatives and ensure coordinated execution across workstreams, vendors, and stakeholders. Establish practical change control, risk management, escalation, quality assurance, and project closure processes. Directly supervise IT Project Managers, including assigning and prioritizing work, setting performance expectations, providing ongoing feedback and development, conducting performance evaluations, and supporting recruitment and workforce planning.

Coach project managers and project leads in planning, governance, stakeholder engagement, documentation, and delivery practices. Monitor vendor commitments, contracts, deliverables, and dependencies in coordination with procurement, legal, security, and operational stakeholders. Promote effective change management, communication, adoption planning, and transition to operational support.

Define and track PMO metrics, identify trends, and recommend corrective actions or process improvements.

/Abilities Bachelor’s degree in information technology, business administration, project management, healthcare administration, or a related field. Seven years of progressive experience in project, program, or portfolio management, including responsibility for complex cross-functional technology initiatives. Three years of experience leading a PMO function, program portfolio, or enterprise governance process.

Demonstrated experience with project intake, prioritization, portfolio planning, executive reporting, risk management, resource coordination, and financial oversight. Demonstrated Agile project management experience, including practical application of Agile principles, frameworks, ceremonies, backlog management, iterative planning, and cross-functional team facilitation. Experience working with executive leaders, operational stakeholders, technical teams, and third-party vendors.

Proficiency with project and portfolio management tools, productivity platforms, dashboards, and data-driven reporting. Detailed working knowledge of the Epic electronic medical record (EMR), including its clinical and operational workflows, implementation and optimization lifecycles, integrated applications, governance considerations, and dependencies across enterprise technology initiatives. Master’s degree in business, information systems, healthcare administration, or a related discipline.

PMP, PgMP, PfMP, or comparable program or portfolio management certification, along with a recognized Agile certification such as PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe Agilist. Experience establishing or maturing a PMO in a healthcare, nonprofit, or similarly regulated environment. Knowledge of enterprise clinical and business platforms, information security, data integration, infrastructure, and vendor implementation lifecycles.

Experience with Agile, hybrid, and traditional delivery methods and organizational change management practices. Working Environment Working Conditions: Inside Working Position: Sitting, Walking Physical Demands: Light Physical

Repetitive Movement An Individual in this position will be required to lift or carry weight in this group: Up to 10lbs Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Speaking An Individual in this position will be exposed to: Inside environment