Laboratory Assistant - Foothills

The laboratory support staff is responsible for patient relations at Boulder Community Hospital (BCH) including processing patient orders (adult and pediatric), specimen procurement, specimen processing, laboratory testing, transmission of results, maintaining records, and training new employees. Along with the responsibilities included above are others, such as customer service, utilization of various computer systems, clerical duties, phlebotomy (venipuncture or capillary puncture), processing paternity cases, drug screen collection and breath alcohol testing.

JOB QUALIFICATIONS Education or Formal Training Effective January 2018 high school diploma or equivalent required. Special Qualifications (Licensure, Registration, etc.) None Specified Knowledge, Skill and Ability 1. Absolute integrity in the accurate performance and reporting of results 2.

Ability to communicate effectively with patients, families and hospital personnel 3. Maintains patient confidentiality 4. Willingness to work any shift, weekends, extra hours, or holidays 5.

Ability to work well under stress 6. Good telephone etiquette 7. Rigid accuracy in the identification and reporting of numbers and names 8.

Computer literacy 9. Reasoning ability and good independent judgment 10. Positive attitude and willingness to participate as part of a team are equally important 11.

Ability to organize work and meet deadlines 12. Practices good telephone etiquette Experience None specified MATERIALS AND EQUIPMENT DIRECTLY USED Multi-line phone system, computers, copy machines, FAX machines, pneumatic tube system, phlebotomy-related supplies, general lab equipment, label printers. WORKING ENVIRONMENT/PHYSICAL ACTIVITIES Physical demands for support staff include: clear speech, correctable hearing and vision.

Mobility is required for traversing stairs, delivering reports, supplies, specimens and for running general errands in and away from the hospital. Must be able to lift 20 pounds and draw blood samples via venipuncture and/or capillary stick. INTERRELATIONSHIPS 1.

Phlebotomists 2. Patient Care Units 3. Laboratory technologists 4.

Pathologists 5. Physicians 6. Hospital Staff 7.

Physician Office Staff SUPERVISORY DUTIES As requested by the immediate manager, Supervisor, Lead or by the lab director

AND RESPONSIBILITIES 1. Responsible for collection and processing of laboratory specimens. 2. Able to perform phlebotomy procedures as required by position. 3.

Responsible for accurate data entry and reporting. 4. Provides excellent customer service. 5. Performs laboratory testing including reporting of results and quality control in assigned areas of the laboratory. 6.

Other duties are specific for section(s) employee is competent in. See performance standards for each section for more information. 7. Employees are expected to comply with all regulatory requirements, including Joint Commission Standards. 8.

Is familiar with organization, department and job specific Environment of Care areas, including Life Safety, Utilities Management, Hazardous Materials Communications, Emergency Preparedness, Infection Control and Medical Equipment Failure. 9. Adheres to Standard Precautions as appropriate, which may include: a. the use of protective barriers, as appropriate (e.g., gloves, masks, gowns, pocket masks, and/or safety glasses); b. handling and disposing of infectious waste appropriately; and c. hand washing as appropriate.

OTHER DUTIES/RESPONSIBILITIES 1. Able to direct visitors to the correct person(s) in the lab. 2. Orients and trains new personnel to the specific section in the support staff area as indicated. 3.

Assists the Manager, Supervisor or Lead in keeping specific section procedure manuals updated. 4. Performs other duties as assigned