Manager of Office Operations- Women’s Health, Full Time Days

Responsible for managing operations including, but not limited to, front desk reception and scheduling, nursing functions and overall management responsibilities. Coordinates all office management and personnel activities ensuring efficient patient flow and appropriate staffing. Works effectively with Providers, Administration and Physician Billing Department ensuring efficient office operations.

Major Job FunctionsThe following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:Interview, hire and train, assess competency of employees, plan, assign, and direct work of employeesMonitor productivity of employees, appraising performance, rewarding and disciplining employeesAddress employee complaints and resolve problemsCoordinate activities of personnel directly related to patient flow and office management.

Command and maintain thorough knowledge of CPT-4 and ICD-9 coding, current billing issues, medical terminology and compliance with insurance guidelines and policies through professional development activities (continuing education, review of professional journals, etc.)Monitor Clinic Charge Master and encounter forms to ensure accurate CPT-4 and ICD-9 codesEnsure office equipment is maintained in proper operating conditionMaintain good guest relations with patients, hospital and office staffAssist Patient Representative receptionists when needed to ensure accuracy and prompt response to patients and assume responsibility for uncovered positions when neededMarket office to public, employers and civic organizationsMonitor collections and operating costs towards projected budget goalsAssist Primary Care Services with the development and monitoring of capital and operating budgetsWork with physicians to ensure efficient scheduling and work environmentResponsible for timekeeping of all office personnelConsult with physicians on hospital charges and ensure in-patient charges are posted accordinglyOversee the ordering of supplies and equipment for office in a timely manner and maintains an on-going inventoryCoordinate the handling of patient complaints and resolving problemsTake necessary steps to ensure completed and accurate charging for all patient services rendered, and all interdepartmental charges, as well as to monitor, adjust and, where possible, correct negative expense variancesOther duties as assignedMinimum QualificationsThe following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:Education and Formal Training: High school graduate or equivalent requiredBachelor’s degree required OR 8 years related experience requiredWork

2 years of healthcare management experience required1 year supervisory and billing experience preferredKnowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English languageThorough knowledge of computer functions and medical terminologyAbility to read and interpret physicians’ documentationKnowledge of CPT-4 and ICD-9 codingDemonstrate leadership qualities and organizational skillsAbility to solve practical problems and deal with a variety of variables in situations where only limited standardization existsAbility to work independentlyGood organizational and communication skillsPhysical

Long periods of sittingOccasionally required to stand, reach with arms and stoop, kneel or crouchOccasionally lift and/or move up to 25 poundsAbility to work under physical and mental stressMotor coordination and finger dexterityRequired Licenses and CertificationsCape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity