Manager OSF Complete Care Clinic

Total RewardsOSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Expected pay for this position is $46.53-$54.74/hour.

Actual pay will be determined by experience, skills and internal equity. This is a Salaried position. Overview OSF CompleteCare 55+ is an in-person and digital primary care model created to address the needs of adults 55+ who often face multiple chronic conditions, fragmented care, and barriers to timely access.

Our clinics are designed to meet the unique health care needs of older adults through a personalized, team-based approach.​‌

The Manager, OSF OnCall Clinics supports the daily operations and strategic objectives of assigned clinic locations. This role partners with leadership, providers, and care teams to ensure consistent, efficient, and standardized operations while delivering high-quality, safe patient care and an exceptional patient experience. The manager ensures operational efforts are maintained in alignment with established guidelines, policies, procedures, and standards of the operational mode.

The manager is responsible for day-to-day operational oversight including staffing, scheduling, resource management, operational performance, financial stewardship, compliance, and process improvement. This role collaborates with division leadership and key stakeholders to support growth initiatives, operational excellence, standardization efforts, and the successful implementation of strategic priorities across clinic locations.

QualificationsREQUIRED

Bachelor's degree in healthcare administration, business administration, nursing, or related healthcare field.

Minimum of one year of management or leadership experience. Other Skills/ Knowledge:Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software.

Strong analytical and problem-solving skills, with the ability to be detail oriented. Strong leadership, coaching, and interpersonal skills. Ability to lead teams, manage change, and foster collaboration.

Experience interpreting operational, financial, and performance metrics to drive improvement. Strong communication, organizational, and problem-solving skills. Knowledge of healthcare operations, staffing, scheduling, patient flow, and resource management.

Project management and performance improvement experience.

Master's degree in healthcare administration, business administration, nursing, or related healthcare field.

Three years of healthcare management experience. Ambulatory, clinic, primary care, urgent care, specialty care, or multi-site operations experience. Experience leading operational transformation, growth initiatives, or service expansion.

Experience with budgeting, financial management, and performance improvement. Knowledge of value-based care principles and healthcare quality initiatives. OSF HealthCare is an Equal Opportunity Employer.