Shift Start Time:8 AMShift End Time:5 PMAWS Hours Requirement:8/40 - 8 Hour ShiftAdditional Shift Information:Weekend
No WeekendsOn-Call Required:NoHourly
(Minimum - Midpoint - Maximum):$24.750 - $30.860 - $36.970 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
Assist patients, staff, and physicians as needed to maintain a high level of efficiency of operations to provide high quality care. Represent SharpCare by providing patients with appointments, information, and other operational support services for the assigned department. Provide clinical nursing support to the patients by demonstrating technical expertise and competence, within the established scope of practice.
Provide a high level of customer service in a manner consistent with our Mission and Goals. Required QualificationsOther : Certification of completion of a Medical Assistant Program. AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIREDPreferred Qualifications1 Year MA experience in related clinical area.
Experience in customer service, computer skills, and phones in an office setting. Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED Hospital Corpsman (HM) - US Navy -PREFERREDEssential Functions Clinical skills Demonstrates clinical nursing skills, measured by providing direct patient care and successfully performing nursing tasks in assigned area. Demonstrates technical expertise and competency within established scope of practice.
Uses universal precautions and demonstrates knowledge and practice of infection control policies and procedures. Ensures all medications are verified by licensed personnel before being administered. Acts as a clinical resource as needed.
Partners with providers to continuously learn and expand clinical knowledge base. Maintains current knowledge of medications and administration techniques. Listens to patients, collects pertinent information, recognizes the urgency of patient's problem and routes to providers as necessary.
Returns phone calls according to provider instruction. May schedule patient appointments. Clearly documents information in patient's clinical record or departmental logs.
Provides specific educational materials and individual teaching in partnership with providers. Participates in clinical projects as directed by provider, manager, supervisor, or director. Demonstrates clear knowledge and accountability of quality regulations and standards for the department.
Assists in maintaining quality assurance book/list on unit. Communication and teamwork Participates in technical and clinical in-services, customer service training, mock codes and pharmacy fairs. May act as preceptor for new Medical Admin Assistants.
Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members. Gives and receives feedback about care and service delivery in a positive and constructive manner. Aids others in activities that enhance the quality of care delivered to the patient, including completion of clinical checklist activities as assigned.
Acts as a positive role model and ensures appropriate service delivery at all times. Displays a willingness to float and assist in other departments and at other sites. Attends and participates in departmental and unit activities such as meetings and training.
Performs all other duties as required by Director, Patient Care Manager, Coordinator, Lead, or Supervisor. Customer service Consistently treats patients, providers, co-workers and any other employees/visitors with courtesy. Courtesy shall be reflected by and measured by a composite of the following: based on 4 supervisory observations conducted during the year, physician, patient and peer feedback, and Patient satisfaction Survey results.
Greets patient/physician/co-worker/visitor by making eye contact, smiling, acknowledging person by name, and using a pleasant adult-to-adult tone of voice. Explains provider delays to patients and offers alternatives to patients at time of registration or when patients are waiting in lobby areas. Notifies provider when patients don't show, add on to the schedule or cancels a same day appointment.
Addresses all patients by first and last name, unless otherwise indication by the patient. Checks for correct name pronunciation. Introduces self using first name and role/title.
Wears name badge where it can be easily seen. Ensures patient is comfortable while waiting in exam room (offers blanket, magazines, etc.). Refrains from discussion of personal issues or patient related conditions where patients can overhear.
Consistently monitors voice volumes in patient care areas. Adheres to Sharp Healthcare policies and procedures regarding confidentiality. Maintains patient privacy (i.e., occupied exam room doors are kept shut, patient information is not discussed where it can be overheard or shared inappropriately).
Follows all policies and procedures for telephone etiquette and protocol (i.e., answers phone within 4 rings, announces caller before transfer, answers all phones in areas). Department operations Prepares and monitors schedules, labels and reports accurately per department guidelines and within established time frames. Offers information and education to patients on customer services such as van shuttle, Nurse Connection, and educational classes, and assists patients with necessary forms and directions.
Maintains supply levels, patient brochures and exam preparations for work area. Notifies supervisor of any repairs or maintenance needed in the environment. Knows procedure for activating appropriate emergency response systems (code blue, fire, etc.) and monitors patient waiting area for any potential emergencies.
Notifies provider or nurse immediately of any potential emergency in waiting area. Follows established cash receipt policy and procedure for collection of co-payments, balances and secures cash drawer, and prepares daily deposit. Familiar with patient account and billing information.
Answers phone within four rings with name and department, asks before placing caller on hold and waits for response, checks back with callers holding and offers alternatives, announces call to connecting party when transferring a call, and thanks the caller. Takes complete messages that are formatted and spelled correctly and use correct medical terminology. Schedules appointments following appropriate guidelines and confirms future appointments with patients as applicable.
Performs other scheduling tasks as identified by site. Arrives patients accurately in the IDX system. Safety Maintains environmental and equipment safety and reports potentially hazardous situations to Supervisor.
Attends all mandatory safety training in-services. Demonstrates knowledge of fire and disaster procedures. Typing skills Types proficiently and accurately, at a minimum of 30 words per minute with zero to two errors.
Has the ability to proof work. Quality initiativesCompletes Quality Assurance (QA) assignments and ensures overall department compliance with requirements. QA scores: 96-100% = Great; 90-95% = Good; 90% and below = Needs Improvement.
Support and completion of quality initiatives per internal or external guidelines. SafetyMaintains environmental and equipment safety and reports potentially hazardous situations to Supervisor. Attends all mandatory safety training in-services.
Demonstrates knowledge of fire