Full employer posting
Primary Duties and Responsibilities Hoag Clinic: Member Advocate I: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary.
May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. Education and Experience Required: High School Diploma or equivalent 1-3 years of customer service experience Preferred: Call Center Environment Experience Familiarity with medical terminology Experience with Radiology scheduling License Required N/A License Preferred N/A Certifications Required N/A Certifications Preferred N/A
Day shift
About the role
Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care.