Job Details Monitors and troubleshoots network systems, implements minor configuration changes, and ensures compliance with security standards. This role works closely with senior analysts to resolve escalations, validate solutions, and improve operational processes while maintaining accurate documentation. By analyzing network performance and identifying patterns, the analyst supports reliability, optimizes monitoring practices, and ensures consistent service availability.
Summary Monitors and troubleshoots network systems, implements minor configuration changes, and ensures compliance with security standards. This role works closely with senior analysts to resolve escalations, validate solutions, and improve operational processes while maintaining accurate documentation. By analyzing network performance and identifying patterns, the analyst supports reliability, optimizes monitoring practices, and ensures consistent service availability.
Job Duties Investigate operational alerts and service degradations, fine-tune monitoring parameters, and apply minor adjustments to sustain optimal network health. Address routine connectivity issues and service requests across Layer 2 and Layer 3, ensuring timely resolution and escalation when necessary. Carry out approved configuration updates, compile performance metrics, and maintain thorough records of all changes and system states.
Organize recurring operational findings, contribute to scheduled maintenance windows, and assist with upgrade activities to enhance system resilience. Work closely with senior analysts and team members to validate corrective actions, streamline workflows, and uphold security and compliance standards.
High School Diploma/GED 1 year related work experience Demonstrates a strong command of networking principles, including core technologies, protocol interactions, and the structure of enterprise network architectures. Possesses practical knowledge of VLAN segmentation, Spanning Tree Protocol for loop prevention, and foundational routing protocols such as EIGRP or OSPF to support efficient traffic flow. Is proficient in using command-line interfaces on major network platforms to execute diagnostics, review configurations, and apply changes accurately and securely.
CompTIA Network+ Certification - CompTIA or
Associate’s Degree in related field 3 years related work experience Demonstrates intermediate to advanced troubleshooting expertise across Layer 2 and Layer 3, including diagnosing complex connectivity issues and implementing effective resolutions. Possesses familiarity and hands-on experience with enterprise-grade DDI environments, encompassing DNS, DHCP, and IP address management for large-scale networks. Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Work Shift Workday Day Worker Sub Type Regular Employee Entity Thomas Jefferson University Primary Location Address 3 Neshaminy Interplex (3NI), Festerville Trevose, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value.
Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.
Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance. For more benefits information, please click here