UCSF Stanyan & Hyde Clinics are clinical sites that offer Primary Care as well as adult multi-specialty services. There are core specialties located in these sites 5 days per week in combination with multiple specialty services that are scheduled throughout the week. The clinical staff includes Medical Assistants, Patient Care Coordinators, Physician Assistant, Licensed Vocational Nurses, Registered Nurses, Orthopedic Technician, and X-Ray Technician.
Involves the provision of integrated and accessible primary and specialty patient care services in a clinic or center environment. Care is provided by clinicians and assistants who are accountable for addressing a large majority of personal health care needs and developing a sustainable partnership with patients. Ensures optimal patient outcomes through effective leadership and / or provision of patient care delivery in healthcare clinics or centers.
Promotes shared decision-making at all levels to ensure a shared voice in practices, exchange of ideas, enhanced communication, and continually improved patient services. Management levels may also be responsible for clinic operations. Manages the delivery of ambulatory patient care, which typically includes nursing, and may include laboratory, radiology, dental, etc.
Facilitates the flow of patient care activities; may also participate in practice or center management operations. Responsibilities % of time Essential Function (Yes/No) Key Responsibilities (To be completed by Supervisor) 40 Manages the patient care delivery system to assure quality care, patient safety, standard work and compliance with internal policy, external regulations, and accepted practices across the continuum of care.
Allocates environmental, technical, and staffing resources. May also manage the fiscal and administrative operations. 5 Represents assigned clinics or centers on task forces or committees. Participates to develop new programs, review technology improvements, design quality improvement, and patient safety initiatives, etc. 10 Develops staff in collaborative decision making and shared governance to ensure a shared voice in clinical care practice, exchange of ideas, enhanced communication, and continually improved clinical and patientcare outcomes.
Rev. 8/2016 5 Manages patient care in a cost effective manner, consistent with the financial goals of the organization. Plans and is accountable for the annual operative and capital budget for areas of responsibility. 10 Responsible for employee recruitment, performance evaluation, progressive discipline and staff development. Develops a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achieve 5 Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.
Facilitates and oversees resolution of human resources, labor relations, and employee safety and risk management issues. 5 Keeps abreast of and implements new or changing patient care standards of practice, scope of practice, competency development and assessment, policies and procedures, and new programs. Collaborates with physicians and develops proposals for improvements. 5 Collaborates with an interdisciplinary team of health care clinicians in efforts to develop healthcare policies, practice standards, and improve services. 5 Monitors expenditures and the annual budgets for patient care services and / or clinic operations. 10 Determines staffing needs and plans.
Monitors performance of clinic or center services. Coordinates activities with other clinics, centers, units, and / or departments in regard to patient care. 100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) Required
Previous supervisory and/or management experience Bachelor's Degree in Nursing Strong clinic/center patient care management skills. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology. Broad knowledge of patient population served and the requirements for the delivery of services Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making Strong leadership, fiscal, and operations management skills, with the ability to collaborate effectively with physicians, management, and staff from all disciplines.
Ability to create and maintain a goal-oriented climate of teamwork and collaboration Knowledge of relevant healthcare information technology and patient care workflows and processes Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments Proven ability to organize, manage multiple priorities, and delegate work functions efficiently
A minimum of 3-5 years of clinical experience A minimum of 2-3 years of progressive supervisory experience Master's degree Knowledge of current and emerging best practices and technologies in the clinic/center healthcare industry Active American Heart Association PALS certification Registered Nurse - Board Certified Required License/Certifications: Registered Nurse in the State of California Active American Heart Association BLS certification
Day shift