The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

What you’ll do

Obtain accurate demographic, nextObtain accurate demographic, next of kin, insurance information including referrals/authorizations

Ensure patient scheduling isEnsure patient scheduling is accurate

Develop and maintain aDevelop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable

Monitor and meet practiceMonitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable

Manage front office staffManage front office staff in practice

This role will be stationed in the Magee Passavant Surgical Oncology Department Typical

Monday - Friday 8am - 4:30pm, No HOL, WKND or travel Purpose: The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

Obtain accurate demographic, next of kin, insurance information including referrals/authorizations. Ensure patient scheduling is accurate. Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable. Manage front office staff in practice. Work closely with manager to ensure specific needs are met.

Coordinate scheduling and staff assignments. Work denial work queues in conjunction with the CBO. Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.

Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads. Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels. Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff.

Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints. Collaborate with manager in selecting, monitoring and evaluating front office staff.

Bachelor's Degree + 6 months of healthcare experience OR Associate's Degree in Health Care or Business + 1 year of healthcare experience OR High School Diploma + 2 years of healthcare experience Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Office Coordinator

More administration jobs near Pittsburgh, PAMore administration jobs nearby

Highest-paying administration roles in Pennsylvania

Other administration roles at UPMC in PennsylvaniaOther UPMC administration roles, PA

About the role