The Operations Manager is a business professional responsible and accountable for the 24-hour operations of a designated clinical department(s) to support patient/family focused, high performance/high commitment care. The successful Operations Manager achieves these goals by: defining and achieving standards for quality patient care; maintaining regulatory requirements; developing, managing, and evaluating area-based work team performance.
This individual participates in development and maintenance of policy and procedures and is accountable for compliance with all regulatory standards. The Operations Manager facilitates issue resolution and enhancement of work environment through collaboration with other departments and interdisciplinary teams. This position requires the use of critical thinking skills in issue resolution and decision-making.
The Operations Manager applies advanced knowledge of patient care provision and management systems, personnel development, fiscal and unit operations, performance improvement, and program development. This individual promotes innovation and excellence in clinical, service and team performance. Demonstrates the use of innovative ideas to increase productivity and reduce costs, and to develop positive and proactive team member relations.
Works to implement and evaluate systems that promote cost effective and safe quality patient care. The Operations Manager demonstrates the acceleration of leadership skills and business acumen in positioning areas of responsibility for optimal performance in achieving the organization's fiscal and quality objectives. The individual demonstrates an understanding of economic factors impacting health care resources including state, federal and third-party payment structure.
Management responsibility includes system, process, materials, fiscal, and human resources. Duties include comprehensive operational/fiscal day to day responsibility with emphasis on patient and team member satisfaction and retention. Interviews and hires staff for area and implements strategies to retain staff.
Supporting, counseling, and empowering the unit team members are key functions to interfacing resources within the patient care delivery model. Provides leadership and guidance to assure that team members practice within established standards. Demonstrates knowledge of scope of role responsibility and licensure for all team members in area of responsibility.
Evaluates and facilitates team member staffing resources to provide optimum patient care based on patient’s needs and acuity. The Operations Manager is responsible for identifying financial and quality metrics that demonstrate review of the current evidence-based literature, regulatory requirements, and organizational objectives. The Operations Manager employs transformational leadership concepts in the development, implementation, and evaluation of shared leadership councils and promotes professional nursing team member involvement in activities at the unit level.
Creates unit-based teams to develop innovative practices to improve patient care at the unit level. Facilitates team member attendance and participation in hospital and system work group activities. In addition to facilitating activities at the unit level, the Operations Manager actively participates in and facilitates organizational improvement by leading and participating in committees and performance improvement teams across departments and disciplines within the facility and across the system as appropriate.
The Operations Manager is expected to practice autonomously within the scope of professional leadership standards and serves as a professional role model as a mentor, teacher, coach, and resource for peers and other providers.
Bachelors’ degree from an accredited Business program required. Masters’ degree in Business Administration or other related Masters’ degree required. At least two years of supervisory experience is preferred.
Licenses and
BLS preferred Work
Day On Call: Yes Weekends: No
No Travel Shift Details: 8a-5p City/State: Johnson City, TN Location: Johnson City Medical Center