Parking Transportation Coordinator

Location: Chicago, Illinois Hospital: Rush University Medical Center Department: Parking Garage Operation Work Type: Full Time Work

8 Hr (9:00 AM - 5:008 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

$23.12 - $32.66 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

The RUSH Parking & Transportation department works with administrators, facilities, real estate, and general contractors on parking-related operations such as: parking operations for employees, patients, visitors, and students, valet services, shuttle services, and fleet logistics, to provide a method of transportation for all groups associated with RUSH. The Parking & Transportation Coordinator supports the daily operations of parking, valet, and shuttle services across the Rush University Medical Center (RUMC) campus.

This role serves as the primary operational liaison between Rush and contracted parking/valet vendors, ensuring service excellence, regulatory compliance, safety standards, and operational efficiency. The coordinator performs routine field audits, monitors vendor performance, ensures adherence to contractual standards (uniforms, financial controls, logs, safety procedures, etc.), and supports resolution of operational issues in real time.

This is a hands-on, non-managerial role with significant field presence and cross-department collaboration. The position does not have direct reports. Other information: Required Job

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Minimum 2–4 years of experience in parking operations, transportation services, healthcare operations, facilities, hospitality, or vendor management. Experience in a complex, high-traffic environment preferred. •

oStrong operational and observational skills with attention to detail. oAbility to audit processes and identify compliance gaps. oExcellent communication and interpersonal skills. oStrong customer service orientation. oAbility to manage multiple priorities in a fast-paced healthcare setting. oProficiency in Microsoft Office (Excel, Word, Outlook). oAbility to work outdoors and walk garages/lots for extended periods.

Preferred Job

• Experience in healthcare campus operations.
• Familiarity with parking revenue systems and access control technology.
• Knowledge of transportation routing or shuttle operations.
• Experience supporting contract management or KPI performance tracking. Physical Demands:
• Frequent walking across campus and parking structures.
• Ability to work outdoors in varied weather conditions.
• Occasional lifting (up to 25 lbs.).
• Ability to operate a motor vehicle (valid driver’s license required). Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

• Daily Operations & Field Oversight
• Conduct daily rounds of parking garages, surface lots, valet locations, and shuttle operations.
• Monitor staffing levels and ensure adequate coverage for peak demand periods.
• Ensure vendor staff compliance with dress code, customer service standards, and professional conduct expectations.
• Observe and support traffic flow, patient drop-off/pick-up efficiency, and congestion mitigation.
• Ride campus shuttles periodically to monitor service levels, routing adherence, driver behavior, and safety compliance. Vendor Coordination & Performance Monitoring
• Serve as primary day-to-day contact for parking, valet, and shuttle vendors.
• Address operational issues including staffing shortages, service delays, equipment malfunctions, and weather-related impacts.
• Review vendor reports (daily logs, revenue reports, staffing schedules, incident reports).
• Track performance against KPIs and service level agreements (SLAs).
• Escalate significant operational or contractual concerns to the Manager. Compliance & Financial Controls
• Audit valet ticketing, revenue reconciliation processes, and cash handling procedures.
• Ensure proper documentation of vehicle logs, claim tickets, damage reports, and reconciliation forms.
• Verify permit enforcement processes and compliance with hospital parking policies.
• Support annual contract reviews and vendor performance evaluations. Parking Enforcement & Policy Support
• Monitor parking areas for violations and policy compliance.
• Issue notices or coordinate enforcement actions as required.
• Assist in reviewing and updating parking policies and procedures.
• Support appeals review process for parking citations (as applicable). Safety & Risk Management
• Conduct safety inspections of garages, valet stands, and shuttle loading zones.
• Identify hazards and coordinate corrective actions with Facilities or Engineering.
• Review incident and accident reports; assist in documentation and follow-up.
• Support emergency response coordination related to parking and transportation areas. Construction & Facilities Coordination
• Liaise with Facilities, Engineering, and Construction teams regarding impacts to parking operations.
• Coordinate temporary closures, detours, signage updates, and communication plans.
• Ensure minimal disruption to patient and staff access during construction projects. Customer Experience & Communication
• Respond to patient, visitor, and staff concerns regarding parking and transportation services.
• Monitor service quality and identify opportunities to improve customer satisfaction.
• Assist in development of signage, communications, and wayfinding updates.
• Support special events, high-volume clinics, and VIP visits with traffic and valet planning. Administrative & Reporting Duties
• Maintain operational logs and audit documentation.
• Prepare summary reports on service performance, issues, and trends.
• Track budget-related data such as vendor invoices, overtime patterns, and service utilization metrics.
• Assist with planning initiatives to improve parking capacity utilization and operational efficiency. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.