Patient Access Scheduler

Job OverviewThe Access Navigation Center (ANC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

as a Patient Access Scheduler: Uses technology proficiently to identify and satisfy patient appointment scheduling needsCoordinates all aspects of patient scheduling needs according to protocolsNotifies caller of change in appointment schedulingAcquires patient demographic and insurance information for new patients and verifies for returning patientsCan optimally determine when a conversation needs to be escalated to triage or managerProvides pre-appointment instructions to patients at the time of the callResponds to, answers and/or advises questions or concerns What you will need:1+ Years Customer Service experience in healthcare or professional service industryProven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalismStrong telephone management, organization, and prioritization skills *This position requires a full month of uninterrupted trainingLocation: At this time, this position will be working remote Hours: Monday - Friday, 8:30am-5:00pm Benefit OverviewFairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!

Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract Compensation DisclaimerAn individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.

If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO StatementEEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status