Supervises and monitors the Patient Access Specialist team for inbound and outbound scheduling, rescheduling, cancellations, pre-registration, and insurance verification. Ensures timely and accurate scheduling with patients, physician practices and ancillary departments in accordance with the order. Partners with ancillary departments in Florence, Cheraw, Clarendon, Darlington.
Dillon, Loris, Seacoast and Carolina Forest ensuring the specific templates meet patient and facility needs. Proficient knowledge with scheduling KPI’s with proactive suggestions on improvement opportunities. Ensures the timely completion of all Schegistrar work queues.
Leads frequent discussions with ancillary departments highlighting trends and opportunities. Performs quality assurance audits of scheduling team via shadowing and the pulling of recorded calls. Completes yearly evaluations in a timely manner while also continuously coaching and developing the team.
Participates in the interview process within Patient Access. Supports and assists the Director, Operations Manager and other Supervisors as needed. Assesses and shifts resources, as needed, to ensure the timely and accurate scheduling of all patients.
Participates in special projects as needed and suggests continuous improvement processes Acts as a point of escalation when patient cases need to be escalated due to urgency or an issue. Oversight with new hires ensuring they are properly trained and supported. Participates in discussions and decisions impacting workflow, continuous improvement opportunities and resource allocation.
Provides continual associate feedback in an effort to identify deficiencies and training opportunities. Performs frequent 1:1 huddles with all Patient Access Specialists while developing and grooming these resources. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
Work
80 hours bi-weekly
Minimum 2 years data entry/computer experience Advanced knowledge of Windows based computer systems Written and verbal communication skills with persons of all ages and diverse backgrounds Minimum 2 years’ experience in call center Experience with Epic Problem solving and performance improvement skills Revenue Cycle knowledge and the understanding of how this work impacts such
Degrees: High School/Ged
Full time