Full employer posting
Shift 1/7:00:00 AM to 7:30:00 PM Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour Cape Coral Hospital Women's Care Center is looking for a smiling face with customer service experience to work in the hospital setting. If you are outgoing and upbeat this Patient Care Liaison is for you! You must enjoy working with people and have a caring attitude!
The role is heavily focused on customer service, patient experience, unit coordination, and administrative support within a hospital setting. Key
Friendly, welcoming, and professional demeanor Strong customer service experience Excellent communication and phone etiquette Basic computer skills Ability to multitask and stay organized Strong interpersonal skills and compassion Flexibility and ability to adapt to change Comfortable working in a fast-paced healthcare environment Core
Serve as a liaison between patients, families, physicians, and hospital staff Help ensure a positive patient experience Coordinate information flow within the nursing unit Perform clerical and administrative duties Support nursing unit operations Identify and escalate issues appropriately Communicate timely information to leadership and care teams Summary Serves as a liaison between the patient, family, hospital staff and physicians to ensure a favorable patient experience and efficient coordination of unit flow.
Responsible for a variety of clerical and non-clerical duties that support the overall operations of the nursing unit as well as the optimal delivery of care within the health system. Routinely engaged in identifying, elevating and providing alternative solutions to challenges to appropriate personnel. Provides timely information to decision-making personnel.
Requirements Educational Requirements Degree/Diploma Obtained Program of Study Required/ Preferred and/or Less than High School Required Experience Requirements Minimum Years Required Area of Experience Required/ Preferred and/or No Experience Required State of Florida Licensure Requirements Licenses Required/ Preferred and/or Not Required Certifications/Registration Requirements Certificates/Registrations Required/ Preferred and/or US:FL:Cape Coral
About the role
Serves as a liaison between the patient, family, hospital staff and physicians to ensure a favorable patient experience and efficient coordination of unit flow. Responsible for a variety of clerical and non-clerical duties that support the overall operations of the nursing unit as well as the optimal delivery of care within the health system.