Patient Care Technician - MedSurg

At UPMC Trinity , the Patient Care Technician (PCT) is an integral member of the patient care team, providing compassionate, high-quality bedside care and support to patients under the direction and supervision of a Registered Nurse (RN). The PCT assists patients with activities of daily living (ADLs), promotes a safe and therapeutic environment, and provides unit support functions that contribute to efficient patient care delivery.

Consistent with UPMC Trinity’s mission, vision, values, and organizational culture, this role emphasizes teamwork, communication, service excellence, and a patient-centered approach to care. Responsibilities Patient Care and Clinical Support Provide direct patient care and assist with activities of daily living (ADLs) according to the patient’s individualized plan of care. Perform patient care procedures and treatments within the scope of practice and in accordance with hospital policies and nursing procedures.

Obtain, record, and report vital signs, intake and output (I&O), meal intake, and other assigned patient data. Promptly notify the RN of abnormal findings, significant changes in patient condition, or safety concerns. Assist with patient preparation for meals, snacks, procedures, and treatments.

Respond promptly and appropriately to patient call lights and emergency situations. Support patient mobility, comfort, hygiene, and positioning needs. Provide care that is appropriate to the patient’s age, developmental stage, and individual needs.

Documentation and Record Keeping Accurately document care provided in accordance with hospital policy and regulatory requirements. Record ADLs, vital signs, intake and output, meal consumption, and other assigned observations. Complete assigned unit documentation, including equipment and refrigerator/freezer temperature logs, as required.

Safety and Quality Maintain a safe and therapeutic environment for patients, visitors, and staff. Adhere to OSHA standards, infection prevention practices, Universal Precautions, and all safety guidelines. Identify patient safety risks and implement appropriate interventions in a timely manner.

Participate in Continuous Quality Improvement (CQI) activities and initiatives as assigned. Support patients requiring observation or behavioral safety interventions and maintain appropriate safety boundaries. Communication and Customer Service Communicate professionally and effectively with patients, families, physicians, nurses, and other members of the healthcare team.

Introduce oneself professionally and maintain a positive, respectful, and service-oriented demeanor. Provide assistance and direction to patients, visitors, and staff while demonstrating courtesy and compassion. Foster effective teamwork and collaboration to ensure optimal patient outcomes.

Teamwork and Professionalism Remain available and responsive while on duty. Adhere to established schedules for meals, breaks, and educational activities. Demonstrate flexibility in staffing and patient assignments based on departmental needs.

Maintain a professional appearance and comply with dress code and identification badge requirements. Assist during emergencies and disaster situations in accordance with hospital policies and assigned responsibilities. Contribute to a positive work environment that supports teamwork, respect, and excellence in patient care.

High school diploma or equivalent Licensure, Certifications, and Clearances: State tested Nurse Aide certification preferred. BLS Provider or plan to obtain within 3 months of hire. Basic Life Support (BLS) UPMC is an Equal Opportunity Employer/Disability/Veteran