Patient Engagement Associate

We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H. E.

A. R. T drives everything we do.

We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center.

Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. OverviewPerforms both telephonic and written outreach activities to engage patients on self-management and gap closing activities; and utilizes, updates and maintains patient registries.

Schedules appointments for patients and updates electronic medical record as required. ResponsibilitiesPerforms telephonic outreach based on patient registries and gaps in care reportsEngages patients to participate in self-management and gap closing activitiesMaintains records of all outreach activity on each member/patientFor members who are unresponsive to three telephonic outreach calls, Navigator will mail outreach letters and maintain records of these activitiesSchedules appointments for members/patients in the electronic appointment system with the appropriate providerUpdates and maintains health maintenance templates on all patientsUpdates and maintains registries accurately and in a timely manner.

Prepares reports for individual providers of outreach activities to their individual assigned membersProvides reminders to Providers of members who are scheduled for appointments and the services that need to be completed to meet complianceOutreach to or visits provider offices to request and/or retrieve needed documentation to update registries and electronic health recordsScreens members/patients for health home eligibility and ensures appropriate referral is completed.

Tracks hospital admissions to ensure that patients receive appropriate follow-up appointments after dischargeHuddle with or communicates with patients’ care team as neededCommunicates member/patient concerns to the care team as neededWorks with a designated point-of-contact at each practice to ensure timely resolution of issues QualificationsEducation:High School Diploma. Bachelor’s degree preferred.

Knowledge of Medical Terminology and CodingExperience with HEDIS requirements

Microsoft ExcelMicrosoft WordMicrosoft Access Other

Excellent Customer Service skillsGood oral and written communication skills. Good interpersonal skills. Good organizational skills.

Speaks, reads and writes English to the extent required by the position.

USD $50,000.00 - USD $55,000.00 /Yr. Equal Employment Opportunity EmployerMaimonides Medical Center (MMC) is an equal opportunity employer.