Full employer posting
Under the direction of the designated Supervisor/Manager, this position performs activities related to the scheduling of outpatient Imaging exams and procedures. This includes the processing of outgoing/external and/or incoming/internal referrals from prior authorization to closing.
Utilizes electronic medical record to schedule, re-schedule and cancel appointments for outpatient radiology exams and procedures. Verifies all medical imaging outpatient procedures obtaining necessary appointment information including patient history, physician order, and diagnosis. 20% Ensures assigned referral work queues are monitored throughout the day. New outside Imaging orders should be transcribed within 3 business days (not applicable for prior authorizations); follow ups are completed according to assigned timelines and status changes are done according to department processes/policies.
Acts as a resource to patients, office staff and physicians with the knowledge to obtain exam prep information, appointment information, directions and other services. 10% Demonstrates positive customer service skills to all customers of Valleywise Health by assisting in direction and re-direction of all client inquiries whether related to Imaging or other areas of Valleywise Health. Held accountable for actions, behaviors, and decisions; complies with Valleywise Health behavior standards.15% Updates patient demographic and insurance information as needed to ensure the accurate information on file.
Provides feedback to provider when insurance payer denies authorization of payment. Contacts patient to inform them of referral status and appointment date/time. Demonstrates working knowledge of various automated eligibility, appointment, computer systems and web-based applications.
Completes and updates all online forms. Provides ongoing and timely communication to both the referring office/provider and/or the referred to office/provider. Works closely and timely with clinic staff to ensure they are completing all mandatory fields of the referral.
Completes patient phone calls as necessary. Assists in routing calls to other departments, documents given information in referral notes and helps ensure patient’s needs are addressed. Greets walk up appointments and acts as a resource person to patients, visitors and other customers, with the knowledge to explain protocols, make comfortable, diffuse anger and follow up within the department. 10% Pool Position $23.71 Pool Rate Qualifications
Requires a high school diploma or GED.
Must have a minimum of one (1) year of experience working directly with insurance providers or with appointment scheduling experience that demonstrates an understanding of the required knowledge, skills, and abilities. Prefer experience in a healthcare environment involving data reconciliation or in a call center with high volume patient contact through the use of phones. Prefer prior healthcare or clinic patient registration and or scheduling experience.
Days shift
About the role
Utilizes electronic medical record to schedule, re-schedule and cancel appointments for outpatient radiology exams and procedures. Verifies all medical imaging outpatient procedures obtaining necessary appointment information including patient history, physician order, and diagnosis.