You’ll need
Education
✓Attends hospital sponsored training programs as required by the department.
✓High School Diploma or GED or equivalent required
Qualifications
✓Collect demographic and insurance information ensuring accuracy and completeness.
✓Explains processes and procedures to patients and family members.
✓Obtains signed copies of required forms and information such as Directory preference NOPP consent to treat financial responsibility and patient identification verification.
✓Collects co-pays and deductibles from the patient.
✓Verifies insurance information through HDX and EVS.
✓Complete pre-admission information forms.
✓Distributes Blank copies of the Advance Directive to all inpatient Admissions Collects and scans completed Advance Directives insurance cards and signature forms.
✓Customer Service: Provides all services needed by patients and family members to ensure a smooth and efficient registration process.
✓Greet patients.
✓Answers and screens incoming phone calls.
✓Responds to patients' questions and concerns.
✓Development: Maintains current knowledge and develops new knowledge. Works with supervisor to identify learning needs and takes actions to address these needs. Meets all mandatory obligations.
✓3-4 years Experience in fast paced customer service environment preferably in medical setting required
✓AbIlity to read write and communicate effectively in English.
✓Ability to communicate effectively with all levels of internal and external customers.
✓Moderate Computer skills
✓HIPAA polices on Confidentiality
Benefits
Paid time off
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