Patient Services Representative

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Patient Services Representative – UPMC Orthopedics UPMC Orthopedics is hiring a Patient Services Representative (PSR) to join the team at Arlington Orthopedics in Harrisburg, PA. This is a great opportunity to be part of a busy orthopedic practice while providing an excellent experience for patients throughout their visit.

Monday through Friday with shifts scheduled between 6:30 a.m. and 7:00 p.m., depending on the day. No holiday requirements. Location: Arlington Orthopedics, 820 Sir Thomas Court, Harrisburg, PA 17109 a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } If you’re organized, customer-focused, and enjoy working in a fast-paced healthcare environment, we encourage you to apply and grow your career with UPMC Orthopedics.

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Provide a warm greeting for all patients. Guide patients through the use of self-arrival technology or check patients in at the front desk, depending on patient preference. Collect copayments and any other applicable patient payments at the point of service.

Confirm and/or update patient registration information at checkout. Schedule follow-up appointments within the practice at checkout. Schedule or connect patients to resources to schedule ancillary services at checkout.

Help patients navigate the healthcare system by providing clear and understandable instructions. Provide follow-up on unresolved patient questions or needs to ensure appropriate continuity of care. Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectations of the UPMC Experience.

Register patients in the Biometrics (fingerprint recognition) program and explain the benefits. Promote the MyUPMC patient portal and assist patients with registration when applicable. Assist patients with understanding their financial responsibility and connect them to advocacy resources as needed.

Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain the signature of the patient or family member for consent to treatment and financial responsibility, following Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Appropriately distribute/triage phone calls to other areas and/or clinical providers.

Assist with administrative duties in the office, including but not limited to scanning medical records and faxing. Stay informed on the navigation and usability of the UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the portal, ensuring a smooth experience and continued access to health information and care services. Completion of high school graduate or equivalent is required.

Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred.

Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran