Patient Svc Representative - Full time - Days - Heart Hospital Clinic

Find your calling at Mercy! The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:Patient Services RepresentativeFull-Time | Days 📍 Heart Hospital ClinicMake a Difference from the Moment Patients Walk Through Our DoorsAre you passionate about providing exceptional customer service and helping patients feel welcomed, informed, and supported throughout their healthcare journey? Mercy's Heart Hospital Clinic is seeking a Patient Services Representative to serve as the first point of contact for our patients and play a key role in delivering an outstanding patient experience.

In this fast-paced and rewarding role, you'll combine your customer service expertise, organizational skills, and attention to detail to help ensure smooth daily clinic operations while supporting both patients and clinical staff.

As a Patient Services Representative, you will:✅ Welcome and assist patients with professionalism, compassion, and courtesy✅ Check patients in and out, verify demographic and insurance information, and schedule appointments✅ Answer incoming calls and assist patients with questions and appointment needs✅ Maintain accurate electronic health records and patient documentation in Epic✅ Coordinate testing, procedures, and referrals while providing cost estimates and good faith estimates in compliance with the No Surprise Billing Act✅ Manage work queues, registration corrections, accounts receivable activities, and patient payment plans✅ Communicate effectively with providers, staff, and other departments to ensure seamless patient care✅ Resolve patient concerns and complaints in a timely and professional manner✅ Balance and reconcile daily cash drawer transactions✅ Support clinic operations through general clerical duties including scanning, faxing, copying, and handling correspondence✅ Champion new initiatives, workflow improvements, and Epic system updatesWhat We're Looking ForRequired EducationHigh school diploma or equivalentPreferred QualificationsMedical office, healthcare, or customer service experienceKnowledge of medical terminology, insurance processes, and billing proceduresExperience with Epic or electronic health records systemsSkills for SuccessWe're seeking someone who is:Patient-focused and committed to exceptional customer serviceOrganized with strong attention to detailAn excellent communicator, both verbally and in writingComfortable multitasking in a busy healthcare environmentSkilled in problem-solving and conflict resolutionProficient with computers, data entry, and office technologyAdaptable and able to perform well under pressureCommitted to maintaining confidentiality and patient privacyPhysical RequirementsAbility to occasionally lift, push, or pull up to 50 poundsAbility to stand and walk throughout the workdayAbility to bend, kneel, reach, twist, squat, and perform routine physical tasks as neededWhy Mercy?

At Mercy, we're more than a healthcare organization. We're a team united by a mission to provide compassionate care and exceptional service. When you join our Heart Hospital Clinic, you'll work alongside dedicated professionals who are committed to improving the lives of patients every day.

If you're looking for a rewarding career where you can make a meaningful impact on patients and families, we encourage you to apply today. ❤️Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.