About the role
Provides high-quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers that meets or exceeds the service standards of the health care industry.
- Schedule
- Regular Full-Time
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1. Provides high-quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management skills, facilitation with available information, technology, responsiveness to internal/external customers’ needs and requests, flexible coverage of internal services needs and the continuous process improvement methods and skills.
Help investigate the nature of and solve communication problems between specialty offices and/or hospital. Edits and sends letters to outside providers.
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