Pharmacy Services Representative

UPMC Health Plan has an exciting opportunity for a Pharmacy Services Representative position in the Pharmacy Services department. This is a full-time position based in the Pittsburgh area. This is a remote role with work-from-home privileges.

(privilege eligibility is subject to continued achievement of business goals and on-site department needs). The Pharmacy Services Rep will provide customer service support, in a call center environment, to UPMC Health Plan's Department of Pharmacy Services. Interact with physicians, pharmacists, and members to obtain information pertinent to the decision-making process, explain Health Plan sponsored benefits, and assist with pharmacy claims processing functions.

The scope of the information is primarily clinical and pharmacological in nature. Hours of Operation: 8:00 AM - 6:00 PM a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

This position begins with a 9:30 a.m. – 6:00 p.m. schedule. Earlier shifts, including 8:00 a.m. – 4:30 p.m., are available based on tenure. Employees also participate in a rotating Saturday schedule from 8:00 a.m. – 3:00 p.m.

Handle all duties with the highest level of confidentiality. Accurately complete required documentation per department guidelines. Follow-up on inquiries from UPMC Health Plan customers (physicians, members or pharmacists).

Maintain current knowledge of all Health Plan and departmental policies and procedures. Respond to customer (physicians, members or pharmacists) requests and inquiries in a timely and accurate manner. High school diploma or equivalent.

Pharmacy technician training preferred. Customer service and/or call center experience required. Basic knowledge of health care/managed care concepts.

Good verbal and communication skills; including telephone skills. Proficiency in typing required. Ability to Microsoft Windows based PC and multi-line telephone.

Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran