Practice Manager - Auburn Ear, Nose & Throat Services

Auburn Memorial Medical Services, PC is seeking an experienced, motivated, and hands-on Practice Manager to oversee the daily operations of our high-volume Ear, Nose, and Throat (ENT) medical practice. The Practice Manager will be responsible for leading the administrative and operational functions of the office while ensuring an efficient, patient-centered environment for patients, providers, and staff. The ideal candidate is an organized and proactive leader with strong communication skills, the ability to manage a busy medical office, and a commitment to staff development, operational excellence, and outstanding patient care.

Responsibilities and Duties: Oversee the daily clinical and administrative operations of the practice to ensure efficient workflows and a positive patient experience. Monitor office productivity, patient flow, scheduling, and operational performance. Identify opportunities to improve efficiency, reduce bottlenecks, and enhance patient access.

Develop, implement, and maintain office policies and procedures. Ensure appropriate staffing and coverage to meet the needs of a high-volume specialty practice. Supervise, lead, and support front-office and clinical staff.

Promote a professional, collaborative, and accountable work environment. Work closely with Human Resources on recruitment, hiring, onboarding, and staff training. Conduct performance evaluations, address employee concerns, and provide ongoing coaching.

Manage staff schedules, attendance, and performance expectations. Work closely with physicians and advanced practice providers to improve daily operations and patient care delivery. Oversee appointment scheduling, patient registration, referrals, insurance authorizations, and related administrative workflows.

Help resolve patient complaints and operational concerns in a professional and timely manner. Ensure staff provide excellent customer service and maintain patient confidentiality. Ensure compliance with applicable healthcare regulations, HIPAA requirements, and organizational policies.

Support accurate documentation and appropriate medical office procedures. Monitor operational expenses and assist with budget management. Work with billing and administrative teams to identify and address workflow issues affecting revenue cycle performance.

Minimum of 2 years of experience in medical practice management or healthcare office leadership. Demonstrated experience supervising and managing a multidisciplinary medical office team. Experience in a specialty medical practice preferred; ENT experience is a plus.

Familiarity with electronic medical record systems; MEDENT experience strongly preferred. Knowledge of medical office operations, scheduling, insurance processes, referrals, and authorizations. Strong organizational, communication, leadership, and problem-solving skills.

Ability to multitask, prioritize competing demands, and make sound operational decisions. Professional demeanor and commitment to patient satisfaction and staff development.

Our Team? Join a healthcare organization that values teamwork, professionalism, and high-quality patient care. This is an opportunity for an experienced medical office leader to make a meaningful impact on daily operations, staff development, and the overall patient experience.

Compensation &

Competitive salary based on experience $65,000.00 – 75,000.00 annually, commensurate with qualifications and experience. Health, dental, vision insurance Retirement plan with employer contribution Paid time off and holidays Full-Time, 40-hour workweek, Monday – Thursday (four 10-hour days)

Days shift