You’ll need
Certifications
HS EQ: High School Diploma, GED or Certificate preferred
Qualifications
✓Require a minimum three (3) years of experience in a health care and/or customer service related industry.
✓Prefer flexibility for weekend, holiday, and other shift work as scheduled is required based on departmental need.
✓Mandatory Education
✓For the first 2 weeks of employment, the candidate must be available to train full time Monday - Friday. For week 3 and 4, training will be 3-5 days / week.
✓Employment Screening Requirements
✓As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/
Prefer basic working knowledge of commonly used computer applications. preferred
Prefer effective communication skills and ability to handle difficult customers or situations. preferred
Prefer experience in patient interviewing. preferred
Prefer general knowledge of medical terminology and medical insurance. preferred
Prefer the ability to be cross-trained on all processes and be able to train staff on these processes. preferred
Prefer the ability to collect post and balance cash. preferred
Prefer the ability to perform extensive clerical work with accuracy and speed. preferred
Prefer typing skills of forty (40) words per minute. preferred
This position is based on departmental needs. The role guarantees a minimum of two 12-hour shifts per month; however, scheduling and additional hours will be assigned based on the needs of the department. preferred
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About the role
The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible.