Join Community The Innovative Healthcare Collaborative of Indiana, (IHCI), is a joint venture between Community Health Network and Deaconess Health system. Its goal is to support our sponsors and partners in their strategic evolution to positively impact and improve the healthcare delivery system. Make a Difference Are you passionate about improving healthcare outcomes through strategic outreach and quality initiatives?
IHCI is seeking a dynamic Quality and Contract Analyst to lead our outreach-driven quality performance efforts. This role is pivotal in engaging patients, provider outreach, and payer organizations to drive measurable improvements in value-based care. Why Outreach Matters This role places a strong emphasis on outreach —a key differentiator from other positions on the team.
You’ll be the face of IHCI’s quality mission, building relationships and driving change across a complex, matrixed environment. Your ability to connect, communicate, and collaborate will be essential to our success. Outreach-Focused Responsibilities Lead outreach efforts to engage providers, payers, and internal stakeholders.
Represent IHCI in payer meetings and quality committees. Reach out to patients via phone, letters, and Epic MyChart to close care gaps. Collaborate with IHCI leadership to design and implement quality interventions.
Drive continuous improvement using Lean Six Sigma and CQI methodologies. Exceptional Skills and Qualifications Applicants for this position should be able to collaborate with others in a team setting, have excellent communication and organizational skills, and a positive attitude toward problem-solving. High School Diploma or GED required; bachelor’s degree preferred.
CPHQ certification preferred. Three (3) years in healthcare or managed care with project management experience. Strong understanding of CQI principles; Lean Six Sigma certification preferred.
Experience analyzing quality data and driving improvement. Familiarity with ACO Quality Reporting, CMS/NCQA standards, and population health strategies. Ability to work collaboratively with physician practices and payer partners.
Intermediate proficiency in Microsoft Office, especially Excel. Excellent communication, organizational, and outreach skills. Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas.
Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date. Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers.
Join our Community as we make a difference in your community. Caring people apply here.