The Radiology Imaging Support Specialist is responsible for accessing, managing, distributing, and inputting radiology images, orders, and data for all our customers and maintains customer service in radiology waiting areas.
- Monday
- Friday 8am
- 4:30pm With occasional Saturdays from 8am
- 1pm on a rotating basis Orlando Health Winnie Palmer Hospital Outpatient Women’s Imaging is located at 105 W. Miller St., Orlando, FL 32806, just steps from the main Winnie Palmer Hospital facility. Comprehensive Breast Imaging Center: Offers routine screening and diagnostic mammography. Breast Interventions: Provides ultrasound-guided and MRI-guided breast biopsies. Bone Density Testing: Performs DEXA scans. Advanced Technology: Features specialized diagnostic breast MRI imaging capabilities Why Orlando Health Is Your Best Place to Work At Orlando Health, we care about you as much as you care about your patients. As a team member, you’ll enjoy comprehensive benefits from day one: Health & Wellness Multiple medical, prescription, dental, and vision plans Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) On-site pharmacy and discounted health services Wellness incentives—earn up to $500/year Financial Security Competitive 401(k) plan with up to 5% employer match Group life, short‑term, and long‑term disability insurance at no cost Time Away & Family Support Nearly five weeks of PTO—including vacation, holidays, and sick leave Four-week paid parental leave for eligible team members Family care support including fertility benefits (up to $25K), adoption assistance (up to $15K), backup child/elder/pet care, and virtual tutoring Learning & Career Growth “Preferred Education Program”: earn degrees or technical certificates with zero out‑of‑pocket costs Tuition reimbursement (up to $5,000/year) and student loan repayment ($1,200/year) Full career development resources: coaching, workshops, events, and leadership training Extra Perks Employee Assistance Program (EAP) offering confidential counseling services Access to discounts on attractions, travel, cell phones, insurance, and more Responsibilities
Utilizes all Corporate Radiology computer systems effectively and accurately. Receives outpatients to the Imaging Department, ensures the validity of prescriptions, inputs HIS system orders, and assures comfort during the wait time. Imports and exports images as needed according to OH guidelines.
Opens, reads, and burns images to a CD for patient or physician release. Performs data integrity and validation of transferred/copied images to ensure no data loss has occurred. Learns and maintains proficiency in all existing and new image and data retrieval and distribution medians such as HIS, PACS, CR and Image Workstations.
Maintains thorough knowledge of policies, system problem resolution techniques, and system downtime processes. Understands departments and hospital systems and operations, how they correlate and interface to other services and systems provided by OH and other facilities, and the impact on our customers. Communicates effectively, openly, and encourages conflict resolution within the team.
Demonstrates a positive attitude, professional appearance, and demeanor, and communicates effectively with the customer to meet and exceed customer satisfaction. Understands HIPAA regulations and applies these concepts as they relate to the exchange of confidential information. Assumes the role of a team leader as necessary to ensure continuous workflow and team cohesiveness.
May be required to participate in training sessions and/or workshops related to technology changes and/or new innovations. May be responsible for training others on these advancements. Adheres to Orlando Health’s mission statement and strategic imperatives.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures, department guidelines and education requirements. Other Related Functions Recognizes basic anatomy/pathology, medical terminology, and ICD & DX codes.
Attends departmental meetings and in-services and participates in process improvement initiatives. Participates in educational programs required to enhance skills. Performs assigned and additional duties as necessary in a confidential, accurate, and timely manner to ensure customer satisfaction.
Maintains the overall organization and cleanliness of work areas, thus promoting a positive customer environment. Provides input to the team and participates constructively in team decisions. Maintains equipment and supply inventory.
Qualifications Education/Training High school graduate or equivalent. Licensure/Certification None. Experience Two (2) years of clerical or customer service experience.