JOB TITLE: Receptionist - Patient Access DEPT: Admitting/Registration LOCATION: Maury Regional Medical Center - Columbia, TN
Full-Time, Monday-Friday, 1p-9p MAURY REGIONAL HEALTH: At Maury Regional Health, patients are at the heart of everything we do. We're committed to clinical excellence and compassionate care, offering exceptional service. As a top-rated organization, we foster an inclusive, collaborative work environment where innovation and patient care lead the way.
JOB
The Receptionist serves as a welcoming first point of contact for patients, families, visitors, and staff entering the healthcare facility. This position provides accurate information, directions, and assistance while helping individuals navigate the facility safely and efficiently. The representative promotes a positive experience by providing courteous, professional service and responding appropriately to individual needs and requests.
DUTIES: Greets patients, family members, visitors, and staff entering the facility and provides assistance based on individual needs. Provides accurate directions and information to help patients and visitors locate departments, services, and other areas within the facility. Assists individuals with requests for medical records, including completing required forms and facilitating requests for appropriate information.
Provides wheelchair assistance to patients and visitors while following established safety procedures and protocols. Communicates professionally and respectfully with all individuals, including effectively managing difficult interactions through active listening, patience, and a calm approach. Maintains wheelchairs and other assigned equipment in a clean, organized, and readily available condition.
Identifies equipment or facility maintenance needs and submits appropriate repair or maintenance requests to Plant Operations. Communicates requests, concerns, or recommended changes from other departments to the appropriate supervisor while supporting effective coordination and customer service. JOB
- High School Diploma or Equivalent Preferred
- 1 Year of Related Healthcare Experience Preferred WHY MAURY:
- Medical, Dental, Vision, Retirement Plans & PTO
- Educational Assistance, Tuition Reimbursement & Career Advancement Navigation
- Employee Discounts
- Childcare Services
- Adoption Assistance For more information: About Maury Regional Health MISSION, VISION & VALUES: MISSION: Clinical excellence. Compassionate care. Every patient. Every day. VISION: To be the trusted choice for health and wellness in southern Middle Tennessee by delivering a safe, seamless and patient-centered experience. VALUES: W – Wholeness: Wellness-centered care of mind, body & spirit for our patients & health care team. E – Empathy : Understanding the feelings of others as we walk with them on their path to wellness. C – Community: Creating relationships, connections & trust. A – Advocacy: Defending the rights of all to be heard. R – Respect: Treating everyone with dignity & respect. E – Engagement: Actively involving all stakeholders in creating better health outcomes for southern Middle Tennessee. STRATEGIC ANCHORS:
- Quality patient care
- Highly effective teams
- Stewardship of resources
- Innovative culture Maury Regional Health is committed to the principles of Equal Employment Opportunity in all aspects of the employer/employee relationship. Maury Regional Health grants equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origins (including ancestry), genetic information, disability, age, military/national guard/veteran status, sexual orientation, gender identity, or gender expression, or other status protected by state or federal law. Statements made by applicants for employment on this application form will be checked for accuracy. Maury Regional Health campuses are tobacco-free. All tobacco use is prohibited.