Registered Nurse - Care Advocate, Full Time Days

Relocation Assistance Available! FacilityCape Fear Valley Medical CenterLocationFayetteville, North CarolinaDepartmentWomen & Children AdministrationJob FamilyNursingWork ShiftDaysSummaryThe Care Advocate serves as the trusted point of contact for pregnant and postpartum patients from enrollment through 12 months postpartum. This role integrates empathetic engagement, brief clinical assessment within scope of practice, education, proactive care coordination, and consistent communication with OB, pediatrics, primary care, behavioral health, and community partners.

MAJOR JOB FUNCTIONSThe following is a summary of the major essential functions of the job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time. Review automated screening results and relevant EHR information daily.

Conduct clinical assessments (within licensure/scope) related to symptoms, medical follow-up, postpartum concerns, and risk monitoring. Provide education on prenatal/postpartum self-management, warning signs, chronic disease management (e.g., hypertension), newborn care basics, lactation, and medication adherence as appropriate. Reinforce provider treatment plans, ensure follow-up appointments, and coordinate communication across OB, pediatrics, primary care, behavioral health, and specialty services.

Triage medical issues; escalate behavioral health/SUD/social risk issues to MSW/LPC partners and escalate emergencies per SOPs. Complete warm handoffs; schedule internal/external appointments; ensure appropriate consent and information exchange. Confirm engagement with referrals; troubleshoot barriers; re-engage as needed.

Document assessments, education, plan updates, and follow-ups in the program platform and per site EHR standards. Communicate promptly with clinical teams about medical concerns, risk changes, or updates using closed-loop communication. Maintain accurate logs and dashboards for fidelity and monitoring.

Contribute to building and updating the site resource library; tailor resource lists to geography and patient preferences. Collaborate with the H4MAB Team Members, clinic staff, community partners, and behavioral health partners to support whole-person care. Participate in onboarding, clinical refresher training, current best-practices training, supervision/case consults, and learning collaborative activities.

Use embedded reports to monitor timeliness, follow-up completion, and referral success; contribute to continuous quality improvement. Support data quality activities and periodic evaluation. Other duties as assignedMINIMUM QUALIFICATIONSThe following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:Education and Formal Training:Associates Degree in Nursing requiredBachelors Degree in Nursing preferredCurrent Registered Nurse licensure in North Carolina or Compact state licensure requiredWork

2 years of experience in obstetrics, maternal/newborn care, family medicine or pediatrics required1 year of experience in care coordination, triage nursing, patient education, or case management preferred1 year of experience with mental health and/or substance use management preferredKnowledge, skills, and abilities required: Proficiency in reading, writing and speaking the English languageBilingual (English/Spanish) skills preferredFamiliarity with trauma-informed care, health equity principles, and working with diverse populationsProficiency with technology-enabled communication (texting platforms, telehealth) and accurate documentationKnowledge of SDoH and community resource networksDemonstrates positive interpersonal skillsVerbal and written skills requiredDemonstrates effective organizational and leadership skillsKnowledgeable of the age specific physiological, psychosocial, developmental and spiritual needs of the patients typically servedPhysical

Speech and auditory acuity for communication of patient needsVisual acuity for observation of patientsMuch standing, walking, bending and liftingPosition may involve skin, eye, mucous membrane or parenteral contact with blood or other potentially infectious materialMust be able to lift 35 poundsRequired Licenses and CertificationsCape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity