Full employer posting
Join Maury Regional Health as a Registrar ED and utilize your customer service expertise, attention to detail, and passion for helping others to create a welcoming and supportive experience for patients and families during their time of need. Play an important role in ensuring efficient patient access, accurate registration, and compassionate financial guidance while advancing our mission of delivering Clinical excellence.
Compassionate care. Every patient. Every day.
Location Maury Regional Medical Center 1224 Trotwood Ave Columbia, TN 38401 Shift PRN, as needed in ED and Admitting
The Registrar ED plays an essential role in creating a positive and seamless healthcare experience for patients and families seeking emergency medical services. As a key member of the Patient Access team, this position serves as an important connection between patients, clinical staff, and hospital operations, helping ensure individuals receive timely access to care and understand their financial responsibilities. The Registrar ED supports patient satisfaction, operational efficiency, and financial integrity while demonstrating compassion, professionalism, and sensitivity in a fast-paced emergency department environment.
Responsibilities Register patients accurately and efficiently, ensuring demographic, insurance, financial, and service information is complete, properly verified, and documented in patient access systems. Verify insurance eligibility, coverage, and benefits, including Medicare, TennCare, and commercial insurance, using payer websites, electronic verification tools, and established hospital procedures. Review and communicate patient financial responsibilities, including estimated costs, copayments, deductibles, and coinsurance, while collecting applicable payments and utilizing professional negotiation and collection techniques.
Educate patients and families regarding available payment plans, financial assistance programs, and hospital financial policies while providing compassionate, clear, and professional guidance. Collaborate with clinical departments, healthcare providers, and hospital personnel to support appropriate patient routing, respond to registration and insurance inquiries, and resolve or escalate complex concerns. Maintain accurate patient records and financial documentation while utilizing healthcare terminology, coding knowledge, and patient access technology to ensure confidentiality, compliance, productivity, and adherence to organizational standards.
Qualifications High School Diploma or Equivalent (Required) 2 Years of Related Healthcare Experience (Preferred) Solid Understanding of Healthcare Terminology (Preferred) Strong Communication Skills, Work Ethic, and Energy (Preferred) Ability to Thrive in a Demanding and Professional Environment (Preferred) Excellent Business Judgment and Customer Service Skills (Preferred) Ability to Interpret Patient Financial Information and Communicate Essential Details Clearly and Concisely (Preferred) Why Maury Regional Health Join an award-winning health system committed to serving the healthcare needs of southern Middle Tennessee!
Benefit-eligible positions include: Comprehensive Medical, Dental, and Vision plans Employer-paid life insurance Retirement savings plan with employer-matching Paid Time Off (PTO) Educational Assistance, Tuition Reimbursement and Student Loan Forgiveness Career advancement navigation opportunities Adoption assistance services Financial planning programs Maury Regional Health is committed to the principles of Equal Employment Opportunity in all aspects of the employer/employee relationship.
Maury Regional Health grants equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origins (including ancestry), genetic information, disability, age, military/national guard/veteran status, sexual orientation, gender identity, or gender expression, or other status protected by state or federal law.
Statements made by applicants for employment on this application form will be checked for accuracy. Maury Regional Health campuses are tobacco-free. All tobacco use is prohibited.
About the role
The Registrar ED plays an essential role in creating a positive and seamless healthcare experience for patients and families seeking emergency medical services. As a key member of the Patient Access team, this position serves as an important connection between patients, clinical staff, and hospital operations, helping ensure individuals receive timely access to care and understand their financial responsibilities.