Status: Non-ExemptA Brief OverviewRegistration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming manner focused on meeting customer needs.
Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards. Education QualificationsHigh School Diploma / GED RequiredExperience Qualifications1 year Experience in customer service. RequiredSkills and AbilitiesKnowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines.
(Preferred proficiency)Identify complex problems, review related information, evaluate options and implement appropriate solutions. (Preferred proficiency)Knowledge of basic medical terminology. (Preferred proficiency)
- Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.Complete check-in and admission functions based on service area verifying patient identity.Complete financial discussions including providing patient estimates and payment collections.Collecting patient copays and prior balances as appropriate.Assist patients in completing required documentation and database entry based on service area.Schedule follow up appointments as appropriate.Provide and explain all required handouts as appropriate.Complete basic real time eligibility insurance validation.Assist with department specific duties such as referrals, RiteFax and answering phones as needed.Complete various clerical and office duties as required based on service area.Comply with laws and regulations including maintaining patient confidentiality.Correct account and visit edits in a timely manner.Perform all other duties as assigned.Comply with all policies, standards, mandatory training and requirements of Stormont Vail.Travel Requirements10% There is no planned travel associated with this position. However, on occasion, there may be need to cover for an unplanned vacancy at a different clinic.Required for All JobsComplies with all policies, standards, mandatory training and requirements of Stormont Vail HealthPerforms other duties as assignedPatient Facing OptionsPosition is Patient FacingRemote Work GuidelinesWorkspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.Stable access to electricity and a minimum of 25mb upload and internet speed.Dedicate full attention to the job duties and communication with others during working hours.Adhere to break and attendance schedules agreed upon with supervisor.Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.Remote Work CapabilityOn
- Site; No RemoteScopeNo Supervisory ResponsibilityNo Budget Responsibility No Budget ResponsibilityPhysical DemandsBalancing: Occasionally 1
- 3 HoursCarrying: Occasionally 1
- 3 HoursClimbing (Ladders): Rarely less than 1 hourClimbing (Stairs): Rarely less than 1 hourCrawling: Rarely less than 1 hourCrouching: Rarely less than 1 hourDriving (Automatic): Rarely less than 1 hourEye/Hand/Foot Coordination: Frequently 3
- 5 HoursFeeling: Frequently 3
- 5 HoursGrasping (Fine Motor): Frequently 3
- 5 HoursGrasping (Gross Hand): Occasionally 1
- 3 HoursHandling: Occasionally 1
- 3 HoursHearing: Frequently 3
- 5 HoursKneeling: Rarely less than 1 hourLifting: Occasionally 1
- 3 Hours up to 25 lbsOperate Foot Controls: Rarely less than 1 hourPulling: Frequently 3
- 5 Hours up to 25 lbsPushing: Frequently 3
- 5 Hours up to 25 lbsReaching (Forward): Occasionally 1
- 3 Hours up to 25 lbsReaching (Overhead): Occasionally 1
- 3 Hours up to 25 lbsRepetitive Motions: Frequently 3
- 5 HoursSitting: Frequently 3
- 5 HoursStanding: Frequently 3
- 5 HoursStooping: Rarely less than 1 hourTalking: Frequently 3
- 5 HoursWalking: Continuously greater than 5 hoursPhysical Demand Comments:Pulling, pushing, sitting and walking frequency will vary based on service areas.Working ConditionsBurn: Rarely less than 1 hourCombative Patients: Occasionally 1
- 3 HoursDusts: Rarely less than 1 hourExtreme Temperatures: Rarely less than 1 hourInfectious Diseases: Occasionally 1
- 3 HoursNoise/Sounds: Occasionally 1
- 3 HoursRadiant Energy: Rarely less than 1 hourRisk of Exposure to Blood and Body Fluids: Rarely less than 1 hourRisk of Exposure to Hazardous Drugs: Rarely less than 1 hourHazards (other): Rarely less than 1 hourWet and/or Humid: Rarely less than 1 hourStormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.