Registration Representative

POSITION OVERVIEW: (non-exempt) Perform all functions of reception, scheduling, patient registration and collection of co-payments and/or patient due balances in an accurate timely manner. Assist in duties of business office functions of scanning, faxing, and system work queues.

High School Diploma required. Medical Assistant Program completion or one to two years college is preferred. Experience in medical office inclusive of provider scheduling desirable.

Knowledge of medical terminology, insurance entry and eligibility processes helpful. Experience with automated systems and knowledge of various PC programs including Microsoft Word and Excel preferred. ACCOUNTABILITY: Reports to Registration Manager DIRECT REPORTS: None POSITION-SPECIFIC

Understands the ethics of confidentiality and can be trusted with confidential information. Responsible for prompt, courteous reception and processing of all patients presenting to the clinic. Obtains correct and pertinent information required to complete the registration process in a timely manner.

Make patients feel comfortable and welcome in the office. Obtain signatures pertinent to the registration process. Obtain insurance coverage and verify insurance eligibility by sources available.

Attempt to collect co-payment for current visit and patient due balance if applicable. Perform entry of collected payment(s) into the computer system using the cash drawer function. Daily balance of individual cash drawer for accuracy.

Verify and update all demographic information. Answer the telephone promptly, courteously and professionally. Route calls and/or take messages when appropriate.

Ask pertinent questions to schedule appointments appropriately using established scheduling guidelines. Accurately enter patient appointments into computer system. Scan patient information accurately to patient’s medical record using appropriate scan matrix rules for documentation type and description labeling.

Shares in responsibility of work queue assignments. Attends all required health center meetings and in-services. Performs other related duties as requested or required.

WORK ENVIRONMENT : Works in a well-illuminated, climate-controlled environment May come in contact with hazardous chemical or treatment modalities Possibility exists of exposure to communicable diseases Involvement in patient care may result in unavoidable work-related illness or injury Work environment is comfortable, with minimal exposure to physical hazards Moderate to loud noise environment when machines/equipment in use Involvement in checking in/moving of supplies may result in unavoidable work-related injury Must be constantly alert for patient/family emergency situations

Days shift · Monday-Thursday: 10-12 hour shifts, beginning around 6:00 a.m.