A Brief Overview The Revenue Cycle Automation Lead is responsible for leading high-impact automation, technology optimization, and process transformation initiatives across the revenue cycle. Working within the Revenue Cycle Automation team, this role translates strategic priorities into operational solutions and leads initiatives from opportunity identification and design through implementation, adoption, measurement, and continuous improvement.
The Lead serves as a key connection between revenue cycle operations, technology teams, analytics, and enterprise automation resources and provides subject matter leadership across complex, cross-functional initiatives.
Lead automation and optimization initiatives across patient access, billing, claims, accounts receivable, denials, customer service, and other revenue cycle functions. Assess workflows and identify opportunities to eliminate manual work, improve performance, reduce cost, increase revenue, and improve employee and patient experiences. Translate operational challenges and requirements into automation, technology, analytics, and process improvement solutions.
Lead initiative planning, process redesign, requirements development, testing, implementation, adoption, and post-implementation optimization. Partner with operational leaders, technology teams, analysts, informaticists, vendors, and subject matter experts to execute transformation initiatives. Develop business cases, quantify expected financial and operational benefits, and support prioritization of the automation portfolio.
Establish performance baselines, implementation metrics, and benefit-realization measures and evaluate results following implementation. Apply structured process improvement and problem-solving methodologies to complex revenue cycle challenges. Support adoption of artificial intelligence, intelligent automation, analytics, and emerging technologies within revenue cycle operations.
Lead project teams and provide guidance to analysts, informaticists, operational stakeholders, and other resources without requiring direct reporting authority. Develop scalable standards, tools, methodologies, and best practices for revenue cycle automation and optimization. Additional Responsibilities Performs other duties as assigned.
Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Performs other duties as assigned. Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education Bachelor's Degree Business, Healthcare Administration, Engineering, Information Systems, Finance, or related field. (Required) Master's Degree Business Administration, Healthcare Administration, Engineering, Information Systems, or related discipline. ( (Preferred) Work Experience 5+ years progressively responsible experience in healthcare revenue cycle, healthcare technology, consulting, process improvement, analytics, or related fields.
(Required) and 3+ years leading complex projects, optimization initiatives, technology implementations, or cross-functional transformation efforts. (Required) Demonstrated experience analyzing complex workflows and implementing measurable operational improvements. (Required) Experience working across operational and technology teams in a complex healthcare environment.
(Required) Experience with Epic revenue cycle applications, automation, AI, analytics, and process improvement. (Required) Knowledge, Skills, & Abilities Advanced knowledge of healthcare revenue cycle operations and performance drivers. Strong understanding of workflow automation, healthcare technology, analytics, AI, and process improvement.
Advanced analytical, problem-solving, process design, and systems-thinking capabilities. Ability to lead complex cross-functional initiatives and influence stakeholders without direct authority. Strong financial acumen and ability to quantify business value and measure benefits.
Excellent communication, facilitation, project leadership, and change-management skills. Physical Demands Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements 10%