UPMC Family Hospice is Hiring a Full-Time Scheduling Coordinator! Looking for a rewarding role where you can help support compassionate hospice care? Join the UPMC Family Hospice team as a Full-Time Scheduling Coordinator !
Onsite Position Hours: Monday-Friday, 7:30 AM - 4:00 PM. Every 4th weekend and 1-2 holidays per year The Home Health Scheduling Coordinator is an on-site position, coordinating the clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager.
Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures. Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction. Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
Perform duties and job responsibilities in a fashion that coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization. Completes payroll duties as assigned Calls all new patients for an Admission visit or Resumption of Care visit Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies Clinical Manager of discrepancies Responsible for maintaining the team master schedule and visit verification Performs scripted Welcome Calls and Outreach Calls to all new patients Coordinates with Clinical Manager and Intake to schedule all patient admissions and initial visits for internal multidisciplinary referrals Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations, and staffing, with assistance of Clinical Manager Process, reconcile, and distribute patient information as needed Accept patients, family, and staff telephone calls and facilitate communication between team members.
Update patient information, print patient information and reports as required and/or directed. High school diploma or GED required. Healthcare or customer service experience preferred Scheduling experience preferred Administrative assistant or clerical experience preferred Comfortable with computer programs and EMR's 1-year related work experience preferred.
Competency with PC preferred. Knowledge of medical terminology preferred. Strong interpersonal skills required Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran