University Of Texas Southwestern Medical Cent (The
Location
Dallas, TX
Job Type
UTSW-Taleo-External
Specialty
Pharmacy
Posted
2026-08-28
Applications close
2026-10-11
Job ID
22992632
Description
WHY UT SOUTHWESTERN?With over 75 years of excellence in Dallas
Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas
Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARYAre you a certified pharmacy technician with retail or specialty experience ready to take the next step in your career? Join UT Southwestern Specialty Pharmacy at 2929 N Stemmons Freeway in Dallas. Here you'll play a key role in supporting patients with complex therapies by assisting with prescription processing and fulfillment, coordinating prior authorizations and copay assistance, managing specialty medication inventory and ensuring timely, accurate medication delivery or pick up. You'll get to engage with patients and thrive in a high performing environment where your skills make a difference. Works under supervision. The Pharmacy Technician is responsible for filling prescriptions, packing, and shipping of products and all other job related services performed in the pharmacy. The Pharmacy technician is also responsible for prior authorizations and timely refill calls to patients. BENEFITSUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:PPO medical plan, available day one at no cost for full-time employee-only coverage100% coverage for preventive healthcare-no copayPaid Time Off, available day oneRetirement Programs through the Teacher Retirement System of Texas (TRS)Paid Parental Leave BenefitWellness programsTuition ReimbursementPublic Service Loan Forgiveness (PSLF) Qualified EmployerLearn more about these and other UTSW employee benefits!EXPERIENCE AND EDUCATIONRequiredEducationHigh School Diploma or equivalent Experience1 year of experience as retail pharmacy technician or equivalent is required Licenses and Certifications(PHARM INT) PHARMACY INTERN Registration with Texas State Board of Pharmacy (TSBP) as a Registered Technician or Pharmacist Intern and (BLS) BASIC LIFE SUPPORT Certification with course accredited by the American Heart Association (AHA) or American Red Cross (ARC). PreferredExperience1 year specialty pharmacy experience Licenses and Certifications(PTCB-CPHT) CERTIFIED PHARMACY TECHNICIAN National certification with Pharmacy Technician Certification Board (PTCB) JOB DUTIESAssists the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications and supplies as allowable by law.Answers telephones responding to questions or requests.Ensures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions.Arranges customer consultations with Pharmacist, when requested.Cleans equipment, and maintains all required temperature logs as per corporate Policy and Procedures.While completing fulfillment functions, checks medication and administration supply inventory for out-of-date products, removes products from inventory and works with the appropriate resource to record out-of-date products.Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy.Checks items for appropriate 'shelf life' remaining before expiration.Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required.Assists with full inventory and cycle counts.Assists with putting away newly received inventory in the appropriate location in the pharmacy.Performs related duties as assigned or requested.Loads the appropriate insurance plan to the patient's profile for adjudication, runs test claims and makes the necessary outreach to the Health Plan (HP) and/or Pharmacy Benefit Manager (PBM) to resolve rejected claims and/or contact patients and/or prescribers to collect additional information or data needed for a successful claim submission (i.e. patient demographics, new insurance information).Assist nurses with the prior-authorization process by completing Cover My Meds.Places outbound calls to patients or physicians' offices to obtain additional information needed to process the script or to notify of delay in processing script.Assists in obtaining new prescriptions if a plan considers selected products appropriate based on patient need.Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.Provides timely response to patients' inquiries by telephone and/or email, consistent with service and quality standards.Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient's condition.Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalismEnsures that good patients' relations are maintained, and patients' claims and complaints are resolved fairly and effectively.Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.Complete other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre
QA, Intake Prep and work issues.Documents information received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.Performs other duties as assigned.SECURITY AND EEO STATEMENTSecurityThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.EEOUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Want help with this one? A Waypoint recruiter can negotiate pay or get answers from UT Southwestern Medical Center for you at no cost.
Work at UT Southwestern Medical Center? This listing is indexed free of charge. Claim your listings to control titles and pay ranges, sponsor roles, and get performance reports. Verification usually takes one business day.