Summary Lead the Front Door of the Patient Experience Are you an experienced healthcare operations professional who enjoys leading teams, improving processes, and creating a positive experience for both patients and employees? Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC001523 LAN - Patient Financial Services (LMC) Pay Rate Type Salary Pay Grade Health-28 Scheduled Weekly Hours 40 Work Shift Day
We are seeking a Supervisor of Business Operations – Rural Health Clinics to provide leadership and operational oversight for front-end Patient Access and registration functions across assigned Rural Health Clinic (RHC) and Hospital Outpatient Department (HOPD) locations . This is an excellent opportunity for a hands-on leader who can balance people leadership, patient experience, operational efficiency, compliance, and financial performance while supporting multiple clinical locations.
What You’ll Do As the Supervisor of Business Operations, you will provide day-to-day leadership and operational support to Patient Access team members, ensuring registration services are accurate, efficient, consistent, and patient focused. Key responsibilities include: Provide direct supervision, coaching, education, and ongoing support to Patient Access and front-end registration team members. Oversee daily patient registration, check-in/check-out, demographic verification, and insurance verification processes.
Promote a welcoming, professional, and efficient patient experience from the moment patients enter our clinics. Monitor and support the collection of patient financial responsibility and other front-end revenue cycle activities. Coordinate staffing and scheduling to ensure appropriate coverage across assigned RHC and HOPD locations.
Monitor employee performance, productivity, quality, and adherence to established workflows and expectations. Provide ongoing staff education, training, and competency development. Support compliance with applicable regulatory, provider-based, registration, and organizational requirements .
Standardize workflows and processes across multiple clinical locations to improve consistency and reduce variation. Identify operational challenges, workflow gaps, and opportunities for improvement and work collaboratively to implement effective solutions. Serve as an operational and financial resource for front-end registration activities.
Partner closely with clinic leadership, clinical teams, Patient Access leadership, referral sources, payers, and other key stakeholders . Use performance information and operational trends to identify opportunities to improve efficiency, accuracy, collections, and the overall patient experience. Foster a culture of accountability, teamwork, communication, and continuous improvement.
What We’re Looking For The ideal candidate is a visible, approachable, and solutions-focused leader who is comfortable supporting employees across multiple locations and understands how front-end operations directly affect the patient experience and financial health of the organization. Successful candidates will demonstrate: Strong leadership and team-building skills Excellent communication and interpersonal skills Ability to coach, develop, and hold team members accountable Strong organizational and problem-solving abilities Ability to manage competing priorities across multiple clinical locations Commitment to exceptional customer service and patient experience Understanding of healthcare registration, insurance verification, and front-end revenue cycle processes Ability to identify opportunities for improvement and successfully implement standardized workflows Strong collaboration skills when working with clinical and operational leaders Additional
Education Required: High School Diploma or GED Preferred: Degree in Business, Healthcare Administration, or a related field Why This Role Matters Our Patient Access teams are often the first and last point of contact for our patients . The Supervisor of Business Operations plays an important role in ensuring those interactions are welcoming, accurate, efficient, and consistent across our Rural Health Clinics and Hospital Outpatient Departments.
If you are passionate about developing people, improving healthcare operations, and making the patient experience better , we encourage you to apply and bring your leadership to our team. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer.
MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
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