Supervisor, Capacity Management

UPMC University of Pittsburgh Physicians is hiring a Full-Time Supervisor to help support Capacity Management. Hours: Monday through Friday, 8:30 am to 5:00 pm; on call on a rotating basis. Location: Remote

Provide direct supervision, coaching, performance management, and professional development for Capacity Management Analysts. Oversee work intake, prioritization, assignment, and resource allocation to ensure timely delivery of template management, optimization, and capacity management activities. Monitor team performance, service levels, workload trends, and operational metrics to ensure effective execution and achievement of organizational goals.

Ensure template builds, modifications, and optimization efforts comply with established scheduling standards, governance requirements, and quality expectations. Review and provide guidance on complex analyses, recommendations, and capacity management solutions to support patient access, provider productivity, and operational performance. Serve as the primary escalation point for complex template, scheduling, and capacity-related issues and facilitate cross-functional problem resolution.

Partner with operational, access, clinical, and information systems stakeholders to evaluate needs, address challenges, and support access improvement initiatives. Identify opportunities for standardization, process improvement, and operational efficiency through analysis of performance data, stakeholder feedback, and industry best practices. Oversee quality assurance, testing, documentation, and auditing activities to ensure consistency, accuracy, and compliance across team deliverables.

Support the Sr. Manager in achieving departmental objectives through reporting, operational planning, resource management, and continuous improvement activities. Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, Health Information Management, or related field; or equivalent combination of education and experience.

Progressive experience in healthcare operations, ambulatory access, template management, scheduling operations, healthcare IT, or capacity management. Demonstrated experience leading projects, coordinating operational work, or supervising staff. Strong understanding of provider template management, Epic Cadence functionality, scheduling workflows, and capacity management principles.

Experience interpreting operational and performance data to support decision-making and process improvement. Strong communication, organizational, and relationship-management skills. Ability to manage multiple priorities and lead teams in a fast-paced operational environment.

Preferred:Epic Cadence certification or ability to obtain within a defined timeframe. Prior supervisory or team-lead experience. Experience supporting provider template governance, scheduling optimization, and access performance improvement initiatives.

Experience with healthcare reporting, analytics, and operational performance management. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran