Supervisor, Culinary Services

JOB

Serves as a working supervisor overseeing culinary services in accordance with current applicable federal, state, and local standards, guidelines, and regulations, with established policies and procedures, and may be responsible for directing culinary staff and assisting in ordering, inventorying, and production set up. This position assists in the supervision of day-to-day activities and assigns responsibility for specific work or functional activities; orients and trains team members; assists in monitoring team member productivity; provides suggestions for increased service or productivity following culinary standards; and promotes a safe working environment.

The supervisor also performs problem solving, working with customers to ensure satisfaction with quality and service. RESPONSIBILITIES (ESSENTIAL FUNCTIONS): Serve as a working supervisor coordinating food preparation and meal service. Ensure schedule is covered; Cover open shifts when necessary.

Plan and initiate cooking schedule for food preparation to ensure meal delivery at scheduled times. Ensure appropriate portioned servings, recipes, and menus are followed. Ensure nutritional snacks are prepared daily.

Monitor temperature of hot and cold foods through food preparation and service to ensure that established temperature goals are met prior to steam table transfer and maintained throughout meal service. Determine amount and type of food and supplies as required for daily menus. Notify the Director of food, supplies, or equipment needs.

Report equipment breakdowns and unsafe conditions to the Director. Ensure all equipment and work areas are cleaned. Supervise all culinary staff in the absence of the Director.

In the absence of the Director or by request, check and inspect food products and supplies as delivered. Supervise and assist in storage of supplies and food products. In the absence of the Director or by request, place food orders.

Follow operating standards, quality improvements, and communicates standards and expectations to the team. Assist in locating, reconciling, and verifying accuracy of transactions. Operate equipment with peripheral electronic data processing, when needed.

Perform excellent customer service when interacting and serving customers including but not limited to positive greetings, patience, active listening, and excellent verbal communication skills. Operate ordering system such as a cash register, terminal, or software. Process customer cash, check, and non-cash payments.

Maintain proper security of cash at all times. Understand, follow, and ensure compliance with DRH cash handling policies and procedures. Uniforms must be worn in accordance with dress code requirements.

Regular attendance and punctuality for scheduled shifts. Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings. Utilization of assistive devices for lifting is mandatory.

Must adhere to safety protocols at all times; Understand the facility's fire and disaster plans; Follow established procedures during drills and actual emergencies. Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations. Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.

Performs other related duties as assigned. LEADER PERFORMANCE EXPECTATIONS: Leaders of Others Skills Defining and Assigning Work to Be Done: Network with peers, patients, suppliers, partners, not just bosses. Learning to delegate.

Hire people with talent, experience, and fit values and practices. Enable Direct Reports To Do The Work. Build Social Contracts: Transition to collaborative relationship with management and learn the organizational structure.

Build mutual respect and support with direct reports. Demonstrate integrity. Time Application: Annual planning (budgets, projects), making time for direct reports, setting priorities for the team, taking time to communicate with other units, patients, suppliers.

Deliver results in the following areas: operating efficiency, patient experience, leadership, management, relationships, community engagement and individual technical competence.