A Brief Overview Provides supervision and leadership for assigned staff and plays an integral role in laboratory operations, including but not limited to hiring, disciplinary action, discharging, scheduling, assigning work, and recognition. Performs tests and procedures following established guidelines and predetermined criteria. Identifies problems that may adversely affect test performance and/or results and uses knowledge, critical thinking skills, and judgment to troubleshoot and resolve them.
Must meet requirements to sign off moderate and high complexity competencies. Must be proficient in all Technical Specialist, Medical Technologist/Technician job duties. Must also supervise phlebotomy, lab assistants, lab courier, and other positions as assigned.
Oversee the workflow of the departments and communicate standards. Perform direct supervision of staff, to include clinical reviews. Plan and prepare employee work schedules.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Implement and maintain production and quality standards for the staff. Ensure that staff applies primary knowledge while performing all aspects of assigned tasks.
Ensure documentation is completed according to department policies and procedures. Respond to complaints in a timely manner. Investigate complaints about service and equipment and take corrective action.
Screen job applicants and hire new employees. Participate in training and orientation of new staff; provides ongoing education. Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Check equipment to ensure it is in working order. Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals. Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Perform or assist with departmental operational duties as necessary. Recommend changes that could improve service and increase operational efficiency. Maintain required records of work hours, budgets, payrolls, and other information.
Establish and implement operational standards and procedures for the department supervised. Perform financial tasks, such as estimating costs and preparing and managing budgets. Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
Research and articulate "best practices" in the industry. Participate in process re-design efforts including technology enhancements or implementations.
Bachelor’s Degree in Arts/Sciences (BA/BS) Bachelor's degree in Medical Technology or in Chemistry, Biology or related field. Required and One-year clinical internship in a National Accrediting Agency for Clinical Laboratory Science (NAACLS) accredited clinical laboratory science program or approved alternate career path that meets certification eligibility requirements Required and Certification in one of the following: - Medical Laboratory Scientist (MLS) or Clinical Laboratory Scientist (CLS) or Medical Technologist (MT) by the American Society of Clinical Pathologists (ASCP) or equivalent certification.
Required 4-6 years Clinical laboratory experience Required Health care experience within the last five years Preferred Computer skills highly desired Preferred Work schedule
- Able to work scheduled shift and may be asked to change shifts to meet departmental staffing needs. May be asked to work extended hours. Medical Laboratory Scientist American Society for Clinical Pathology (ASCP) within 1 Year Required or Medical Technologist American Society for Clinical Pathology (ASCP) within 1 Year Required Communication Shares corporate vision, goals and information
- Ensures direct reports understand the health system mission, vision, values, and behaviors by role modeling. Keeps employees informed about corporate news in an effective and timely manner. Involves staff
- Creates an environment where staff are involved in decision making and changes that affect the work they do. Ask staff for input and integrates ideas. Recognizes staff for ideas and suggestions for improvement. Listens to new ideas
- Listens to staff and other sources; Ask questions to ensure he/she understands the staff member(s) ideas and perspectives; Shows listening with body language and action, is perceived as easy to talk to about things. Departmental goal setting
- Involves staff in creating individual, committee and/or department goals; clearly communicates department goals, expectations, responsibilities and accountabilities. Accountability Sets clear expectations
- Collaboratively works with direct reports to set meaningful performance objectives; sets specific performance goals and identifies measures for evaluating goal achievement. Deals with inappropriate behaviors and uses action plans
- Addresses low performers in timely manner. Assist the employee in creating an action plan for improvement. Follows up with the employee on regular bases until performance improves. Coaching and employee development
- Coaches individuals and teams to strengthen their performance; takes responsibility for identifying individual employee development needs and finding ways to address them. Gives frequent employee feedback on how they are doing their jobs and how they can improve to achieve goals. Recognition
- Notices and shows appreciation in sincere, timely and specific method. Uses both formal recognition programs and verbal appreciation. Recognizes employee’s progress in disciplinary action plans. Change Management Innovation
- Demonstrates commitment to innovation and continuous performance and process improvement. Helps other recognize when their current way of working is no longer effective in the changing healthcare climate. Implements Change
- Successfully implements change; assigns tasks and responsibility, states deadlines. Adapts to Change
- Adapts, adjust and responses effectively to change by readily accepting changes in work processes, new technology or other changes. Focuses on opportunities instead of problems. Buy in and Support
- Gains strong support from key players to mobilize team to champion and implement change. Encourages other to commit to change initiatives by sharing the expected benefits and need for change. Removes any obstacle or barriers in the employee’s way. Planning and Organizing Critical Priorities
- Consistently sets, focuses and manages high priority, meaningful measures to achieve expected results. Regularly monitors performance and process measures; takes action when measures fall below the norm or benchmark. Action Planning
- Spends time up front planning an approach and develops reasoned and feasible action plans given the resources and data available. Regularly monitors timelines, action plans and measures to organize and keep track of information. Communication and Collaboration
- Establishes and builds agreement among project team members for project milestones, resource requirements, timelines and measures of success: focuses on the needs of all parties and generally reaches agreements with win-win outcomes Time Management
- Effectively manages own time and necessary resources to ensure work is completed efficiently through prioritization, preparation, scheduling of time and resources, delegating, staying focused and holds productive meetings.
We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes: Competitive base pay Matching retirement programs Health, Dental and Vision plans Health Savings and Flexible Spending Accounts Employee discounts including car rental, cell-phone plans Employer-paid, Long-Term Disability, Life, and AD&D Paid time off (PTO) Education Assistance Program Employee Assistance Program Employee Referral Bonus Program Discounted cafeteria meals Paid Parental Leave Employee Service Recognition program Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity Great River Health and its affiliates are Equal Opportunity employers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.