Provides supervision for office operations to include planning, scheduling, organizing, and coordinating various administrative activities as required for efficient daily operations; provides project oversight as assigned. Responsibilities Provides direct supervision of clerical staff serving in various roles, ensuring efficient and timely turnaround at patient check-in, scheduling and check-out stations. Maintains payroll oversight for clerical staff, including approval of time off, staffing and scheduling.
Maintains clinic cash controls on day-to-day basis. Works with BOC to update provider schedules and make necessary changes. Fills in, when necessary, for the purpose of business continuity.
Educates and trains all clerical staff members as to best practices, EMR/Cadence updates and organizational policies. Manages inventory of office supplies, including ordering and inventory maintenance. Maintains confidentiality and expectation of confidentiality among the clerical staff.
Works closely with providers, providing updates when necessary. Communicates effectively with all providers, staff members and administrators, in order to provide a high level of care. Works closely with billing and coding services in order to promote efficient revenue cycle services.
Supports clinic operations leader and clinic administration in ongoing initiatives as needed. Specifications Experience Minimum Required 5 years clerical experience in medical office Preferred/Desired Education Minimum Required High School diploma or equivalent Preferred/Desired Training Minimum Required Familiarity with medical coding and medical office operations Preferred/Desired Special Skills Minimum Required Preferred/Desired Licensure Minimum Required Preferred/Desired Eligibility to sit for AAPC/CPC examination