Supervisor Patient Financial Services

What We Offer Supervisor, Patient Financial Services Monday - Friday 8-5PM Remote

Supervise and provide daily leadership for a team of 25 Insurance Specialists, ensuring departmental goals, productivity standards, and quality expectations are met. Train, onboard, and mentor new team members on patient financial services processes, insurance procedures, and departmental policies. Monitor employee performance and provide coaching, feedback, and corrective action, including progressive discipline when necessary.

Manage time and attendance, including attendance tracking, scheduling, and employee accountability. Monitor, analyze, and calculate individual and team productivity metrics to identify performance trends and opportunities for improvement. Oversee insurance follow-up activities, including account review, claim status, payer communication, and resolution of outstanding insurance balances.

Utilize Epic to review patient accounts, insurance information, claims, and follow-up activity. Ensure accurate and timely completion of work while maintaining compliance with departmental policies and revenue-cycle procedures. Provide ongoing support, coaching, and performance management to promote employee development and operational efficiency.

Collaborate with leadership and cross-functional departments to resolve complex patient account and insurance-related issues. What We're Looking For

2 Year / Associate Degree, required. 4 Year / Bachelors Degree, preferred.

Two years of Revenue Cycle, customer service or related experience; required. Three years of Revenue Cycle, customer service or related experience, preferred. One year of Leadership experience, preferred.

Licensure/Certification: Coding Certification - CPC, RHIT or RHIA; preferred. Additional Skills Required: Ability to successfully complete generic and department-specific skills validation and competency testing. Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls.

Human relations and interpersonal skills necessary for interacting with management, team members and administration. Excellent verbal and written communication skills. Proficient in Word and Excel.

Ability to effectively train new and existing team members. Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations. Additional Skills Preferred: Operationally understand and navigate the Epic system.

Coding knowledge (CPT, HCPCS, ICD10). Medical Terminology. Knowledge of Billing Guidelines, Payor Guidelines and CCI Edits.

Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 178735