Surgery Scheduler - UPMC Washington, Orthopaedic Care Office

**Surgery Scheduler – Orthopedic Office** We’re looking for a detail-oriented and organized Surgery Scheduler to join our orthopedic team. In this key role, you’ll coordinate surgical procedures, communicate with patients and providers, and help ensure a smooth, supportive experience from start to finish.

• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
• Ensure that informed consents are signed.
• Provide patients with pre and postoperative instruction according to service specific guidelines.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral prior to the date of the procedure.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.

Previous scheduler/clinical experience. This position involves multiple changing priorities; we are looking for someone with strong organizational skills; someone who is collaborative and solution focused who can work individually or part of a team to produce results.

• Monday-Friday, 7AM-3:30PM, 7:30AM-4PM, 8AM-4:30PM. Saturday mornings for temporary Fall Injury clinic August thru the end of October. Possible minimal travel to other offices in the area if needed.
• High school diploma or equivalent required.
• Completion of a medical assisting program or 2-4 years experience in a medical field.
• Proficiency in medical terminology preferred.
• General knowledge of computer software and practice management databases is essential.
• Knowledge of the Epic practice management programs preferred.
• Strong organization, time management and interpersonal skills.
• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
• Ability to deal compassionately and professionally with patients is essential.
• Work independently and possess sound decision-making skills.
• Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
• Ability to prioritize work demands.
• Ability to consistently maintain confidentiality with regards to all job assignments and related information.
• Access to medications is limited to the distribution of the medication to the nurse. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran