This position offers the stability of a predictable weekday schedule (9:00 AM to 5:30 PM) while providing flexibility in work location. Description : Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient.
Acts as liaison between the department and other surgical and financial areas. Responsibilities Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates, and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial, and operational policies and procedures to facilitate continuity of care for the surgical patient.
Acts as liaison between the department and other surgical and financial areas. Participates as an active care team member in the coordination of patient care. Provides oversight of the daily surgical scheduling for the department, including participating in hiring, staffing, training, coaching, and providing feedback.
Support the objectives and goals of the surgical scheduling team by functioning as a surgical coordinator. Works closely with the Director/Office Manager in effective scheduling of surgeries and workflow to provide optimum coverage with available resources to meet departmental goals relating to production and quality. Attends and actively listens and participates in Ortho and institutional meetings about surgical scheduling, hospital, outpatient, and clinic.
Instructs patients on administrative, financial, and preoperative processes. Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon, and hospital abreast of the surgical plan. Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Utilizes the internal surgical scheduling EPIC application and external scheduling processes. Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case. Review reports to determine if procedures authorized match procedures performed.
Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours. Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures. Qualifications Experience
4 years- working in an Ambulatory Healthcare environment 4 years- customer service 4 years- working with third-party payors (insurance carriers)
High School Diploma/ GED equivalent Certification /
Certified Professional Coder (CPC) required at time of hire Preferred
EPIC EMR, Preferred Orthopedic Scheduling experience, and analyzing Ortho-related reports. Travel : Up to 25% Additional Duties: Additional duties as assigned may vary. UFJPI is an Equal Opportunity Employer and Drug Free Workplace