System Administrator II

SECTION I BASIC FUNCTION: The System Administrator II provides advanced support in the management, maintenance, and troubleshooting of the hospital’s IT systems and infrastructure. This role involves a higher level of technical expertise and problem-solving skills compared to the System Administrator I position. The System Administrator II will work closely with the IT team to ensure the reliable operation of servers, networks, and applications critical to hospital operations.

Acts as an escalation point for IT Team Leads for troubleshooting assistance. SECTION II EDUCATION AND EXPERIENCE

Required

At least an Associate’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional (MCP)) are a plus.

2-4 years of experience in a system administration or IT support role, preferably in a healthcare setting. Preferred Advanced knowledge of server, storage, and network technologies. Proficiency in scripting and automation tools (e.g., PowerShell) is a plus.

Strong troubleshooting skills with the ability to diagnose and resolve complex issues. Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Strong organizational skills and the ability to manage multiple tasks and priorities.

Ability to work effectively both independently and as part of a team. SECTION III MAKING ELLIS EXCEPTIONAL (MEE) BEHAVIORS & STANDARDS SECTION IV: RESPONSIBILITIES OF THE POSITION: System Management: Oversee the configuration, installation, and maintenance of servers, storage, and network systems. Ensure optimal performance, security, and reliability of all IT systems, including electronic health records (EHR) and other critical healthcare applications.

VDI: Maintain the virtual desktop infrastructure to ensure all applications / virtual environments are accessible to end users and running optimally. Data Backup: Maintain the back systems and services for all servers, systems and services related to technical operations with no loss of data quality or content. Monitoring: Monitor all servers and ensure system integrity.

This includes ensuring availability of resources on servers/systems. RSAT: Maintain the Active Directory, Group Policy. DNS, DHCP, etc. & enforce optimal changes as needed.

Ticket Management: Actively address and update tickets assigned to your queue/team queue. Post-resolution follow-up to ensure provided solution is efficient and satisfies workflow needs. RCA: Provide root cause analysis of anomalies or issues that may arise in the environment for all issues.

This is to understand issues to prevent reoccurring interruptions in workflow. Database: Maintain all SQL databases and ensure maintenance tasks are running when scheduled. Also working with 3rd parties / other departments for troubleshooting as needed. 365: Maintain ALL aspects of the Microsoft 365, including admin centers, InTune and Azure Leadership: Mentor system administrators.

Provide guidance on complex issues, conduct performance reviews, and support professional development opportunities for team members. Project Management: Execute IT projects, including system upgrades, migrations, and implementations. Coordinate with other departments and stakeholders to ensure that projects align with hospital goals and are completed on time and within budget.

Security: Implement and enforce IT security policies and procedures to protect sensitive patient data and hospital information systems. Monitor systems for security breaches and respond promptly to incidents. Compliance: Ensure that all IT systems comply with relevant healthcare regulations and standards, such as HIPAA.

Maintain up-to-date knowledge of regulatory requirements and industry best practices. Troubleshooting: Address and resolve complex technical issues. Provide advanced support for system and network problems and collaborate with vendors and other IT professionals to find solutions.

Documentation: Maintain detailed documentation of system configurations, procedures, and troubleshooting steps. Ensure that knowledge is shared and accessible within the IT team. Collaboration: Work closely with other IT teams, healthcare providers, and administrative staff to support technology needs and integrate IT solutions that enhance patient care and operational efficiency.

Innovation: Stay informed about emerging technologies and industry trends. Recommend and implement new technologies that could benefit the hospital’s IT infrastructure and improve overall performance. Physical

Ability to lift and transport IT equipment as needed. May require occasional on-call availability or after-hours support. Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.